We've been getting reports from users that our Freshdesk webhook
isn't working correctly. It turns out that the issue had nothing
to do with the webhook implementation itself!
In freshdesk/doc.md, we have a JSON template we ask users to
copy/paste into a textbox in the Freshdesk UI. That JSON template
contains "{{" and "}}" characters which we escaped as Unicode
decimals to prevent clashes with Jinja2 syntax in other parts
of the same template. This worked for a while!
But thanks to the changes introduced as part of the
nested_code_blocks extension, such escaped characters were never
decoded, leading users to copy/paste the same template but with
raw escaped unicode representations of "{{" and "}}" inside. And
that eventually broke our webhook implementation.
This commit makes sure that such characters are properly "unescaped",
just for Freshdesk docs.
Apparently, the filters implementation was doing some sort of strange
caching, where you would need to restart the server in order to
refresh for changes to the markdown content.
We fix this by switching to just calling the render_markdown_path
function from Jinja2.
Fixes#5974.
Eeshan Garg
Tim Abbott
Sahil Dua
acrefoot