|
|
|
|
@ -6,16 +6,409 @@ questions about plans and billing for self-hosted organizations. Please refer to
|
|
|
|
|
details. If you have any questions not answered here, please don't hesitate to
|
|
|
|
|
reach out at [sales@zulip.com](mailto:sales@zulip.com).
|
|
|
|
|
|
|
|
|
|
## Business plan details and upgrades
|
|
|
|
|
|
|
|
|
|
The Business plan is appropriate for most business organizations. It includes
|
|
|
|
|
unlimited access to the Mobile Push Notification Service and commercial support
|
|
|
|
|
for dozens of features and integrations that help businesses take full advantage
|
|
|
|
|
of their Zulip implementation.
|
|
|
|
|
|
|
|
|
|
For businesses with up to 10 Zulip users, the Self-managed plan is a good
|
|
|
|
|
option, and includes free access to the Mobile Push Notification service. For
|
|
|
|
|
commercial support with your installation, sign up for the Business plan, with a
|
|
|
|
|
minimum purchase of 10 licenses.
|
|
|
|
|
|
|
|
|
|
If you organization requires hands-on support, such as real-time support during
|
|
|
|
|
installation and upgrades, support for advanced deployment options, custom
|
|
|
|
|
feature development or integrations, etc., should contact
|
|
|
|
|
[sales@zulip.com](mailto:sales@zulip.com) to discuss pricing.
|
|
|
|
|
|
|
|
|
|
Business plan discounts are available in a variety of situations; see
|
|
|
|
|
[below](#business-plan-discounts) for details.
|
|
|
|
|
|
|
|
|
|
### Upgrades for legacy customers
|
|
|
|
|
|
|
|
|
|
Any Zulip server that registered for Zulip's [Mobile Push Notification
|
|
|
|
|
Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html)
|
|
|
|
|
prior to December 12, 2023 is considered to be a **legacy customer**. Legacy
|
|
|
|
|
customers can continue using the notification service for free (no action
|
|
|
|
|
required) until February 15, 2024.
|
|
|
|
|
|
|
|
|
|
To continue using the service after that date, organizations with more than 10
|
|
|
|
|
users must upgrade to the Business, Community or Enterprise plan. When you
|
|
|
|
|
upgrade to the Business plan, you can start the plan right away (if you‘d like
|
|
|
|
|
your technical support to start immediately), or schedule a February 15 start date.
|
|
|
|
|
|
|
|
|
|
#### Do I have to upgrade my server first?
|
|
|
|
|
|
|
|
|
|
While upgrading your Zulip server to version 8.0+ makes it more convenient to
|
|
|
|
|
manage your plan, you do not have to upgrade your Zulip installation in order to
|
|
|
|
|
sign up for a plan. **The same plans are offered for all Zulip versions.**
|
|
|
|
|
|
|
|
|
|
In addition to hundreds of other improvements, upgrading to Zulip Server 8.0+ lets
|
|
|
|
|
you:
|
|
|
|
|
|
|
|
|
|
- Easily log in to Zulip plan management, without an additional server
|
|
|
|
|
authentication step.
|
|
|
|
|
|
|
|
|
|
- Separately manage plans for all the organizations on your server.
|
|
|
|
|
|
|
|
|
|
- Upload only the [basic
|
|
|
|
|
metadata](https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-basic-metadata)
|
|
|
|
|
required for the service, without also [uploading usage
|
|
|
|
|
statistics](https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-usage-statistics).
|
|
|
|
|
|
|
|
|
|
If you upgrade your server after signing up for a plan, you will be able to
|
|
|
|
|
transfer your plan to an organization on your server. If your server has one
|
|
|
|
|
organization on it, this will happen automatically. Otherwise, contact
|
|
|
|
|
[support@zulip.com](mailto:support@zulip.com) for help.
|
|
|
|
|
|
|
|
|
|
#### Upgrading to Zulip Business
|
|
|
|
|
|
|
|
|
|
{!self-hosted-billing-multiple-organizations.md!}
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-billing-admin-only.md!}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. You will be logged in to Zulip's [Plans and pricing
|
|
|
|
|
page](https://zulip.com/plans/). Under the **Business** pricing plan on the
|
|
|
|
|
**Self-hosted** tab, click **Upgrade to Business**.
|
|
|
|
|
|
|
|
|
|
1. Select your preferred option from the **Payment schedule** dropdown.
|
|
|
|
|
|
|
|
|
|
1. Under **Plan start date**, select **February 15, 2024** or **Today**.
|
|
|
|
|
|
|
|
|
|
1. Click **Add card** to enter your payment details.
|
|
|
|
|
|
|
|
|
|
1. Click **Purchase Zulip Business** to upgrade immediately, or **Schedule
|
|
|
|
|
upgrade to Zulip Business** to schedule an upgrade for February 15.
|
|
|
|
|
|
|
|
|
|
!!! warn ""
|
|
|
|
|
|
|
|
|
|
If your server hosts more than one organization, commercial
|
|
|
|
|
support for server-wide configurations requires upgrading the
|
|
|
|
|
organization with the largest number of users.
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Select your preferred option from the **Payment schedule** dropdown.
|
|
|
|
|
|
|
|
|
|
1. Under **Plan start date**, select **February 15, 2024** or **Today**.
|
|
|
|
|
|
|
|
|
|
1. Click **Add card** to enter your payment details.
|
|
|
|
|
|
|
|
|
|
1. Click **Purchase Zulip Business** to upgrade immediately, or **Schedule
|
|
|
|
|
upgrade to Zulip Business** to schedule an upgrade for February 15.
|
|
|
|
|
|
|
|
|
|
{end_tabs}
|
|
|
|
|
|
|
|
|
|
### Upgrades for new customers
|
|
|
|
|
|
|
|
|
|
**New customers** are eligible for a free 30-day trial of Zulip Business. An
|
|
|
|
|
organization is considered to be a new customer if:
|
|
|
|
|
|
|
|
|
|
- It was not registered for Zulip's [Mobile Push Notification
|
|
|
|
|
Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html)
|
|
|
|
|
prior to December 12, 2023, and
|
|
|
|
|
- It has never previously signed up for a self-hosted Zulip plan (Business,
|
|
|
|
|
Community or Enterprise).
|
|
|
|
|
|
|
|
|
|
{!self-hosted-billing-multiple-organizations.md!}
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!register-server.md!}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Under the **Business** pricing plan on the **Self-hosted** tab, click
|
|
|
|
|
**Start 30-day trial**.
|
|
|
|
|
|
|
|
|
|
2. Click **Add card** to enter your payment details.
|
|
|
|
|
|
|
|
|
|
3. Click **Start 30-day trial** to start your free trial.
|
|
|
|
|
|
|
|
|
|
!!! tip ""
|
|
|
|
|
|
|
|
|
|
Once you start the trial, you can switch between monthly and annual billing
|
|
|
|
|
on your organization's billing page.
|
|
|
|
|
|
|
|
|
|
!!! warn ""
|
|
|
|
|
|
|
|
|
|
If your server hosts more than one organization, commercial
|
|
|
|
|
support for server-wide configurations requires upgrading the
|
|
|
|
|
organization with the largest number of users.
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!register-server-legacy.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Under the **Business** pricing plan on the **Self-hosted** tab, click
|
|
|
|
|
**Start 30-day trial**.
|
|
|
|
|
|
|
|
|
|
1. Click **Add card** to enter your payment details.
|
|
|
|
|
|
|
|
|
|
1. Click **Start 30-day trial** to start your free trial.
|
|
|
|
|
|
|
|
|
|
!!! tip ""
|
|
|
|
|
|
|
|
|
|
Once you start the trial, you can switch between monthly and annual billing
|
|
|
|
|
on your organization's billing page.
|
|
|
|
|
|
|
|
|
|
{end_tabs}
|
|
|
|
|
|
|
|
|
|
## Manage billing
|
|
|
|
|
|
|
|
|
|
{!self-hosted-billing-multiple-organizations.md!}
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
{end_tabs}
|
|
|
|
|
|
|
|
|
|
## Cancel paid plan
|
|
|
|
|
|
|
|
|
|
{!self-hosted-billing-multiple-organizations.md!}
|
|
|
|
|
|
|
|
|
|
If you cancel your plan, your organization will be downgraded to the
|
|
|
|
|
**Self-managed** plan at the end of the current billing period.
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. At the bottom of the page, click **Cancel plan**.
|
|
|
|
|
|
|
|
|
|
2. Click **Downgrade** to confirm.
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. At the bottom of the page, click **Cancel plan**.
|
|
|
|
|
|
|
|
|
|
1. Click **Downgrade** to confirm.
|
|
|
|
|
|
|
|
|
|
{end_tabs}
|
|
|
|
|
|
|
|
|
|
## Free Community plan
|
|
|
|
|
|
|
|
|
|
Zulip sponsors free plans for over 1000 worthy organizations. The following
|
|
|
|
|
types of organizations are generally eligible for the free Community plan.
|
|
|
|
|
|
|
|
|
|
- Open-source projects, including projects with a small paid team.
|
|
|
|
|
- Research organizations, such as research groups, cross-institutional
|
|
|
|
|
collaborations, etc.
|
|
|
|
|
- Communities, such as clubs or special interest groups.
|
|
|
|
|
- Education and non-profit organizations with up to 100 users.
|
|
|
|
|
|
|
|
|
|
Organizations that have up to 10 users, or do not require mobile push
|
|
|
|
|
notifications, will likely find the Self-managed plan to be the most convenient
|
|
|
|
|
option. Larger organizations are encouraged to apply for the free Community
|
|
|
|
|
plan, which includes unlimited push notifications and support for many Zulip
|
|
|
|
|
features
|
|
|
|
|
|
|
|
|
|
If you aren't sure whether your organization qualifies, submitting a sponsorship
|
|
|
|
|
form describing your situation is a great starting point. Many organizations
|
|
|
|
|
that don't qualify for the Community plan can still receive discounted Business
|
|
|
|
|
plan pricing.
|
|
|
|
|
|
|
|
|
|
### Apply for Community plan
|
|
|
|
|
|
|
|
|
|
These instructions describe the Community plan application process for an
|
|
|
|
|
existing Zulip server. If you would like to inquire about Community plan
|
|
|
|
|
eligibility prior to setting up a server, contact
|
|
|
|
|
[sales@zulip.com](mailto:sales@zulip.com).
|
|
|
|
|
|
|
|
|
|
!!! tip ""
|
|
|
|
|
|
|
|
|
|
Organizations that do not qualify for a Community plan may be offered a
|
|
|
|
|
discount on the Business plan.
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!register-server.md!}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Under the **Community** pricing plan on the **Self-hosted** tab, click
|
|
|
|
|
**Apply to upgrade**.
|
|
|
|
|
|
|
|
|
|
1. Fill out the requested information, and click **Submit**. Your application
|
|
|
|
|
will be reviewed for Community plan eligibility.
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!register-server-legacy.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Under the **Community** pricing plan on the **Self-hosted** tab, click
|
|
|
|
|
**Apply to upgrade**.
|
|
|
|
|
|
|
|
|
|
1. Fill out the requested information, and click **Submit**. Your application
|
|
|
|
|
will be reviewed for Community plan eligibility.
|
|
|
|
|
|
|
|
|
|
!!! tip ""
|
|
|
|
|
|
|
|
|
|
Organizations that do not qualify for a Community plan may be offered a
|
|
|
|
|
discount on the Business plan.
|
|
|
|
|
|
|
|
|
|
{end_tabs}
|
|
|
|
|
|
|
|
|
|
## Business plan discounts
|
|
|
|
|
|
|
|
|
|
The following types of organizations are generally eligible for significant
|
|
|
|
|
discounts on the Zulip Business plan. You can also contact
|
|
|
|
|
[sales@zulip.com](mailto:sales@zulip.com) to discuss bulk discount pricing for a
|
|
|
|
|
large organization.
|
|
|
|
|
|
|
|
|
|
- **Education pricing** is available with a minimum purchase of 100 licenses.
|
|
|
|
|
Organizations with up to 100 users are eligible for free Community plan
|
|
|
|
|
sponsorship.
|
|
|
|
|
|
|
|
|
|
- **For-profit education pricing**: $1 per user per month with annual billing
|
|
|
|
|
($1.20/month billed monthly).
|
|
|
|
|
|
|
|
|
|
- **Non-profit education pricing**: $0.67 per user per month with annual billing
|
|
|
|
|
($0.80/month billed monthly). The non-profit discount applies to
|
|
|
|
|
online purchases only (no additional legal agreements) for use at registered
|
|
|
|
|
non-profit institutions (e.g. colleges and universities).
|
|
|
|
|
|
|
|
|
|
- **Non-profit** discounts of 85+% are available with a minimum purchase of 100
|
|
|
|
|
licenses. Organizations with up to 100 users are eligible for free Community plan
|
|
|
|
|
sponsorship.
|
|
|
|
|
|
|
|
|
|
- Discounts are available for organizations based in the **developing world**.
|
|
|
|
|
|
|
|
|
|
- Any organization where many users are **not paid staff** is likely eligible for a discount.
|
|
|
|
|
|
|
|
|
|
### Apply for Business plan discount
|
|
|
|
|
|
|
|
|
|
These instructions describe the Business plan discount application process for an
|
|
|
|
|
existing Zulip server. If you would like to inquire about Business plan discount
|
|
|
|
|
eligibility prior to setting up a server, contact
|
|
|
|
|
[sales@zulip.com](mailto:sales@zulip.com).
|
|
|
|
|
|
|
|
|
|
{start_tabs}
|
|
|
|
|
|
|
|
|
|
{tab|v8}
|
|
|
|
|
|
|
|
|
|
{!register-server.md!}
|
|
|
|
|
|
|
|
|
|
{!self-hosted-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Under **Sponsorship and discounts** on the **Self-hosted** tab, click
|
|
|
|
|
**Request sponsorship**.
|
|
|
|
|
|
|
|
|
|
1. Under **Plan**, select **Business**.
|
|
|
|
|
|
|
|
|
|
1. Fill out the requested information, and click **Submit**. Your application
|
|
|
|
|
will be reviewed for discount eligibility.
|
|
|
|
|
|
|
|
|
|
{tab|older-versions}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in-intro.md!}
|
|
|
|
|
|
|
|
|
|
{!register-server-legacy.md!}
|
|
|
|
|
|
|
|
|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
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1. Under **Sponsorship and discounts** on the **Self-hosted** tab, click
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**Request sponsorship**.
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1. Under **Plan**, select **Business**.
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1. Fill out the requested information, and click **Submit**. Your application
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will be reviewed for discount eligibility.
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{end_tabs}
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## Payment methods
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### Can I pay by credit card and/or invoice?
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You can always use a credit card to pay. If you would like to pay by invoice,
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you will need to sign up for an annual plan.
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|
### What is the difference between automatic and manual billing?
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|
{!manual-billing-intro.md!}
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|
#### Manually manage licenses
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{start_tabs}
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|
{tab|v8}
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|
{!self-hosted-log-in.md!}
|
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|
|
1. Modify **Number of licenses for current billing period** or **Number of
|
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|
|
licenses for next billing period**, and click **Update**.
|
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|
|
|
|
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|
|
|
!!! tip ""
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|
You can only increase the number of licenses for the current billing period.
|
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|
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|
{tab|older-versions}
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|
|
{!legacy-log-in-intro.md!}
|
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|
|
{!legacy-log-in.md!}
|
|
|
|
|
|
|
|
|
|
1. Modify **Number of licenses for current billing period** or **Number of
|
|
|
|
|
licenses for next billing period**, and click **Update**.
|
|
|
|
|
|
|
|
|
|
!!! tip ""
|
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|
|
You can only increase the number of licenses for the current billing period.
|
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|
|
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|
{end_tabs}
|
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|
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|
|
## Self-managed installations
|
|
|
|
|
|
|
|
|
|
Zulip is 100% open-source. Organizations that do not require support with their
|
|
|
|
|
installation can always use Zulip for free with no limitations.
|
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|
|
|
installation can always use Zulip for free with no limitations. Additionally,
|
|
|
|
|
the [Mobile Push Notification
|
|
|
|
|
Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html)
|
|
|
|
|
is provided free of charge for organizations with up to 10 users.
|
|
|
|
|
|
|
|
|
|
You can self-manage your Zulip installation without signing up for a plan. Get
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|
|
|
|
started with the [installation
|
|
|
|
|
guide](https://zulip.readthedocs.io/en/stable/production/install.html).
|
|
|
|
|
|
|
|
|
|
To inquire about an Enterprise plan, contact
|
|
|
|
|
[sales@zulip.com](mailto:sales@zulip.com).
|
|
|
|
|
|
|
|
|
|
## Related articles
|
|
|
|
|
|
|
|
|
|
* [Trying out Zulip](/help/trying-out-zulip)
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|
|
Alya Abbott
Tim Abbott