help: Document troubleshooting screen for mobile notifications.

- Adds instructions for getting to the "Troubleshooting" screen and
  contacting Zulip support.
This commit is contained in:
David Rosa 2023-09-12 18:14:41 -07:00 committed by Tim Abbott
parent 25841ad852
commit de9220830b
1 changed files with 27 additions and 0 deletions

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@ -8,6 +8,8 @@ apps.
{start_tabs}
{tab|desktop-web}
{settings_tab|notifications}
1. Toggle the checkboxes for **Streams** and **DMs, mentions, and alerts**
@ -28,6 +30,8 @@ notifications while you are actively using one of the Zulip apps.
{start_tabs}
{tab|desktop-web}
{settings_tab|notifications}
1. Under **Mobile message notifications**, toggle
@ -43,6 +47,29 @@ with Zulip notifications on your Android phone, we recommend Signal's excellent
[troubleshooting guide](https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications#android_notifications_troubleshooting),
which explains the notification settings for many popular Android vendors.
### Contacting Zulip support
If you are still having trouble with your push notifications, you can send an
email to [Zulip support](/help/contact-support). Please be sure to include the
troubleshooting data provided by the mobile app.
{start_tabs}
{tab|mobile}
{!mobile-profile-menu.md!}
1. Tap **Settings**.
1. Tap **Notifications**.
1. Tap **Troubleshooting**.
1. Use the **Copy to clipboard** button or the **Email support@zulip.com**
button to email the troubleshooting data to the Zulip support team.
{end_tabs}
## Related articles
* [Stream notifications](/help/stream-notifications)