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help: Document troubleshooting screen for mobile notifications.
- Adds instructions for getting to the "Troubleshooting" screen and contacting Zulip support.
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@ -8,6 +8,8 @@ apps.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Toggle the checkboxes for **Streams** and **DMs, mentions, and alerts**
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@ -28,6 +30,8 @@ notifications while you are actively using one of the Zulip apps.
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{start_tabs}
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{tab|desktop-web}
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{settings_tab|notifications}
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1. Under **Mobile message notifications**, toggle
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@ -43,6 +47,29 @@ with Zulip notifications on your Android phone, we recommend Signal's excellent
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[troubleshooting guide](https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications#android_notifications_troubleshooting),
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which explains the notification settings for many popular Android vendors.
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### Contacting Zulip support
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If you are still having trouble with your push notifications, you can send an
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email to [Zulip support](/help/contact-support). Please be sure to include the
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troubleshooting data provided by the mobile app.
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{start_tabs}
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{tab|mobile}
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{!mobile-profile-menu.md!}
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1. Tap **Settings**.
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1. Tap **Notifications**.
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1. Tap **Troubleshooting**.
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1. Use the **Copy to clipboard** button or the **Email support@zulip.com**
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button to email the troubleshooting data to the Zulip support team.
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{end_tabs}
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## Related articles
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* [Stream notifications](/help/stream-notifications)
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