diff --git a/zerver/webhooks/stripe/fixtures/customer_subscription_created_no_nickname.json b/zerver/webhooks/stripe/fixtures/customer_subscription_created_no_nickname.json
new file mode 100644
index 0000000000..10cbb46084
--- /dev/null
+++ b/zerver/webhooks/stripe/fixtures/customer_subscription_created_no_nickname.json
@@ -0,0 +1,102 @@
+{
+  "id": "evt_1DeFYZDEQaroqDjsX811NXeq",
+  "object": "event",
+  "api_version": "2018-11-08",
+  "created": 1544074671,
+  "data": {
+    "object": {
+      "id": "sub_E6STM5w5EX3K28",
+      "object": "subscription",
+      "application_fee_percent": null,
+      "billing": "send_invoice",
+      "billing_cycle_anchor": 1544074670,
+      "cancel_at_period_end": false,
+      "canceled_at": null,
+      "created": 1544074670,
+      "current_period_end": 1575610670,
+      "current_period_start": 1544074670,
+      "customer": "cus_00000000000000",
+      "days_until_due": 7,
+      "default_source": null,
+      "discount": null,
+      "ended_at": null,
+      "items": {
+        "object": "list",
+        "data": [
+          {
+            "id": "si_E6STR3cU0bwWFG",
+            "object": "subscription_item",
+            "created": 1544074671,
+            "metadata": {
+            },
+            "plan": {
+              "id": "plan_E6SQ6RAtmLVtzg",
+              "object": "plan",
+              "active": true,
+              "aggregate_usage": null,
+              "amount": 100,
+              "billing_scheme": "per_unit",
+              "created": 1544074513,
+              "currency": "usd",
+              "interval": "year",
+              "interval_count": 1,
+              "livemode": true,
+              "metadata": {
+              },
+              "nickname": null,
+              "product": "prod_E6SPZ5RKfKClNL",
+              "tiers": null,
+              "tiers_mode": null,
+              "transform_usage": null,
+              "trial_period_days": null,
+              "usage_type": "licensed"
+            },
+            "quantity": 800,
+            "subscription": "sub_E6STM5w5EX3K28"
+          }
+        ],
+        "has_more": false,
+        "total_count": 1,
+        "url": "/v1/subscription_items?subscription=sub_E6STM5w5EX3K28"
+      },
+      "livemode": true,
+      "metadata": {
+      },
+      "plan": {
+        "id": "plan_E6SQ6RAtmLVtzg",
+        "object": "plan",
+        "active": true,
+        "aggregate_usage": null,
+        "amount": 100,
+        "billing_scheme": "per_unit",
+        "created": 1544074513,
+        "currency": "usd",
+        "interval": "year",
+        "interval_count": 1,
+        "livemode": true,
+        "metadata": {
+        },
+        "nickname": null,
+        "product": "prod_E6SPZ5RKfKClNL",
+        "tiers": null,
+        "tiers_mode": null,
+        "transform_usage": null,
+        "trial_period_days": null,
+        "usage_type": "licensed"
+      },
+      "quantity": 800,
+      "start": 1544074670,
+      "status": "active",
+      "tax_percent": null,
+      "trial_end": null,
+      "trial_start": null
+    }
+  },
+  "livemode": true,
+  "pending_webhooks": 1,
+  "request": {
+    "id": "req_J85F0AkACDDTBU",
+    "idempotency_key": null
+  },
+  "type": "customer.subscription.created"
+}
diff --git a/zerver/webhooks/stripe/tests.py b/zerver/webhooks/stripe/tests.py
index 3be4d39038..800f682666 100644
--- a/zerver/webhooks/stripe/tests.py
+++ b/zerver/webhooks/stripe/tests.py
@@ -111,6 +111,20 @@ Billing method: send invoice"""
             content_type="application/x-www-form-urlencoded",
         )
 
+    def test_customer_subscription_created_no_nickname(self) -> None:
+        expected_topic = "cus_00000000000000"
+        expected_message = """\
+[Subscription](https://dashboard.stripe.com/subscriptions/sub_E6STM5w5EX3K28) created
+Plan: https://dashboard.stripe.com/plans/plan_E6SQ6RAtmLVtzg
+Quantity: 800
+Billing method: send invoice"""
+        self.check_webhook(
+            "customer_subscription_created_no_nickname",
+            expected_topic,
+            expected_message,
+            content_type="application/x-www-form-urlencoded",
+        )
+
     def test_customer_subscription_deleted(self) -> None:
         expected_topic = "cus_00000000000000"
         expected_message = (
diff --git a/zerver/webhooks/stripe/view.py b/zerver/webhooks/stripe/view.py
index 9b14e04049..a5bf75d95c 100644
--- a/zerver/webhooks/stripe/view.py
+++ b/zerver/webhooks/stripe/view.py
@@ -196,10 +196,16 @@ def topic_and_body(payload: WildValue) -> Tuple[str, str]:
                 )
             if event == "created":
                 if object_["plan"]:
-                    body += "\nPlan: [{plan_nickname}](https://dashboard.stripe.com/plans/{plan_id})".format(
-                        plan_nickname=object_["plan"]["nickname"].tame(check_string),
-                        plan_id=object_["plan"]["id"].tame(check_string),
-                    )
+                    nickname = object_["plan"]["nickname"].tame(check_none_or(check_string))
+                    if nickname is not None:
+                        body += "\nPlan: [{plan_nickname}](https://dashboard.stripe.com/plans/{plan_id})".format(
+                            plan_nickname=object_["plan"]["nickname"].tame(check_string),
+                            plan_id=object_["plan"]["id"].tame(check_string),
+                        )
+                    else:
+                        body += "\nPlan: https://dashboard.stripe.com/plans/{plan_id}".format(
+                            plan_id=object_["plan"]["id"].tame(check_string),
+                        )
                 if object_["quantity"]:
                     body += "\nQuantity: {}".format(object_["quantity"].tame(check_int))
                 if "billing" in object_:  # nocoverage