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user docs: Update deactivate-or-reactivate-a-user.

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Lyla Fischer 2018-07-10 13:30:37 -04:00 committed by Rishi Gupta
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templates/zerver/help/deactivate-or-reactivate-a-user.md
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{!admin-only.md!}
Follow the following steps to deactivate or reactivate any user's account in your
organization.
## Deactivate (ban) a user
## Deactivate a user
To properly remove a user’s access to a Zulip organization, it does
not suffice to change their password or deactivate their account in an
email system, since neither of those actions prevents authentication
with the user’s API key or any API keys of the bots the user has
created.
Instead, you should deactivate the user’s account using the Zulip
**[organization administration interface](/help/change-your-organization-settings)**;
this will also automatically deactivate any bots the user has created.
To properly remove a user’s access to a Zulip organization, it does not
suffice to change their password or deactivate their account in an external
email system, since the user’s API key and bot API keys will still be
active. Instead, you need to deactivate the user’s account using the Zulip
organization administration interface.
{settings_tab|user-list-admin}
4. Click the **Deactivate** button to the right of the user account that you
want to deactivate.
4. After clicking the **Deactivate** button, a modal window titled
**Deactivate (user's email address)** will appear.
4. Click **Deactivate now** to confirm.
5. To confirm the deactivation of the user's account, click the **Deactivate now**
button. Please note that any bots that the user maintains will be
disabled.
6. After clicking the **Deactivate now** button, the button will transform into
a **Reactivate** button, and the **Make admin** button will also
disappear, confirming the success of the account's deactivation.
The user will be logged out immediately and returned to the Zulip login page
and will not be able to log back in.
The user will be logged out immediately and not be able to log back in. The
user's bots will also be deactivated. Lastly, the user will be unable to
create a new Zulip account in your organization using their deactivated
email address.
## Reactivate a user
Zulip organization administrators can choose to reactivate a user's deactivated account
by following the following steps.
Organization administrators can reactivate a deactivated user. They will
have the same API key and bot API keys, but the bots will be deactivated
until the user manually [reactivates](deactivate-or-reactivate-a-bot) them
again.
{settings_tab|deactivated-users-admin}
4. Click the **Reactivate** button to the right of the user account that you
want to reactivate.
5. After clicking the **Reactivate** button, the button will transform into a
**Deactivate** button, confirming the success of the account's reactivation.