From 9e67a273b641606266446b034fc800053c2c0554 Mon Sep 17 00:00:00 2001 From: Alya Abbott Date: Tue, 19 Dec 2023 14:45:30 -0800 Subject: [PATCH] help: Improve documentation on automatic and manual license management. --- help/include/automatic-billing.md | 20 ++++++++++++++++++++ help/include/manual-billing-intro.md | 10 +--------- help/self-hosted-billing.md | 6 +++++- help/zulip-cloud-billing.md | 20 ++++++-------------- templates/corporate/billing.html | 10 +++++----- 5 files changed, 37 insertions(+), 29 deletions(-) create mode 100644 help/include/automatic-billing.md diff --git a/help/include/automatic-billing.md b/help/include/automatic-billing.md new file mode 100644 index 0000000000..1899edc863 --- /dev/null +++ b/help/include/automatic-billing.md @@ -0,0 +1,20 @@ +!!! tip "" + + Automatic billing is recommended unless you have a specific reason to + choose manual billing. + +With automatic billing, you automatically purchase a Zulip license for each user +in your organization at the start of each billing period (month or year), and +whenever you need additional licenses. + +- [Deactivating a user](/help/deactivate-or-reactivate-a-user) frees up their + license for reuse. No refunds are given for unused licenses you have + purchased. For example, if you start a billing period with 10 users, + deactivate 5 users, and then add 2 new users, you will be billed for 10 + licenses for the entire billing period. + +- If you have no free licenses when you **add a user**, you will be automatically + billed for an additional license. You will be charged only for the remaining + part of the billing period. For example, if you are on a $8/user/month monthly + plan, you will be billed $4 for a user added half way through the month. Each + month, you will see a single charge for all licenses added that month. diff --git a/help/include/manual-billing-intro.md b/help/include/manual-billing-intro.md index 4beffbd2fb..5bf4257cf5 100644 --- a/help/include/manual-billing-intro.md +++ b/help/include/manual-billing-intro.md @@ -1,11 +1,3 @@ -With automatic billing, you automatically purchase a Zulip license for each user -in your organization at the start of each billing period (month or year). -[Deactivating a user][deactivate-user] frees up their license for reuse. -Additional licenses are purchased automatically as needed. - With manual billing, you choose and pay for a preset user limit. If -he limit is reached, no more users can join until licenses are manually +the limit is reached, no more users can join until licenses are manually added. - -In general, selecting automatic billing is highly recommended unless you -have a specific reason to do otherwise. diff --git a/help/self-hosted-billing.md b/help/self-hosted-billing.md index 9383a5cf7e..86d98a1966 100644 --- a/help/self-hosted-billing.md +++ b/help/self-hosted-billing.md @@ -418,7 +418,11 @@ eligibility prior to setting up a server, contact You can always use a credit card to pay. If you would like to pay by invoice, you will need to sign up for an annual plan. -### What is the difference between automatic and manual billing? +### How does automatic billing work? + +{!automatic-billing.md!} + +### How does manual billing work? {!manual-billing-intro.md!} diff --git a/help/zulip-cloud-billing.md b/help/zulip-cloud-billing.md index 331c3bb6b2..a53e799717 100644 --- a/help/zulip-cloud-billing.md +++ b/help/zulip-cloud-billing.md @@ -101,19 +101,13 @@ tool. You can always use a credit card to pay. If you would like to pay by invoice, you will need to sign up for an annual plan. -### What is the difference between automatic and manual billing? +### How does automatic billing work? -With automatic billing, you automatically purchase a Zulip license for each user -in your organization at the start of each billing period (month or year). -[Deactivating a user][deactivate-user] frees up their license for reuse. -Additional licenses are purchased automatically as needed. +{!automatic-billing.md!} -With manual billing, you choose and pay for a preset user limit. If -he limit is reached, no more users can join until licenses are manually -added. +### How does manual billing work? -In general, selecting automatic billing is highly recommended unless you -have a specific reason to do otherwise. +{!manual-billing-intro.md!} #### Manually manage licenses @@ -139,8 +133,8 @@ licenses on your organization's billing page. ### How will I be charged for temporary users (e.g. limited-time clients)? -Users [can be deactivated][deactivate-user] any time. Deactivating a user frees -up their license for reuse. +Users [can be deactivated](/help/deactivate-or-reactivate-a-user) any time. +Deactivating a user frees up their license for reuse. ### How are guest accounts billed? Is there special pricing? @@ -155,5 +149,3 @@ your regular per-user pricing for each additional guest. * [Self-hosted billing](/help/self-hosted-billing) * [Migrating from other chat tools](/help/migrating-from-other-chat-tools) * [Contact support](/help/contact-support) - -[deactivate-user]: /help/deactivate-or-reactivate-a-user#deactivate-a-user diff --git a/templates/corporate/billing.html b/templates/corporate/billing.html index f384af9826..7dfd89a820 100644 --- a/templates/corporate/billing.html +++ b/templates/corporate/billing.html @@ -112,11 +112,11 @@