diff --git a/help/include/automatic-billing.md b/help/include/automatic-billing.md index 1899edc863..9aed613f6e 100644 --- a/help/include/automatic-billing.md +++ b/help/include/automatic-billing.md @@ -1,20 +1,26 @@ !!! tip "" - Automatic billing is recommended unless you have a specific reason to - choose manual billing. + Automatic license management is recommended unless you have a + specific reason to choose manual license management. -With automatic billing, you automatically purchase a Zulip license for each user -in your organization at the start of each billing period (month or year), and -whenever you need additional licenses. +With automatic license management, you automatically purchase a Zulip +license for each user in your organization at the start of each billing +period (month or year), and whenever you need additional licenses. -- [Deactivating a user](/help/deactivate-or-reactivate-a-user) frees up their - license for reuse. No refunds are given for unused licenses you have - purchased. For example, if you start a billing period with 10 users, - deactivate 5 users, and then add 2 new users, you will be billed for 10 - licenses for the entire billing period. +- [Deactivating a user](/help/deactivate-or-reactivate-a-user) frees up + their license for reuse. No refunds are given for unused licenses you + have purchased for the current billing period. For example if you start + an annual billing period with 10 users, and deactivate 4 users halfway + through the year, then you will receive no refund, even if those licenses + are not used in the remaining 6 months of the year. -- If you have no free licenses when you **add a user**, you will be automatically - billed for an additional license. You will be charged only for the remaining - part of the billing period. For example, if you are on a $8/user/month monthly - plan, you will be billed $4 for a user added half way through the month. Each - month, you will see a single charge for all licenses added that month. +- If you have no free licenses when a new user joins or an existing user + is reactivated, you will be automatically billed for an additional + license. You will be charged only for the remaining part of the + billing period. For example, if you are on a $8/user/month monthly + plan, you will be billed $4 for a user added halfway through the month. + +- If you have an annual billing period, each month, you will see a + single charge for all licenses added the previous month. If you have + a monthly billing period, the charge for licenses added during the + previous month will be combined with your monthly renewal charge. diff --git a/help/include/manage-billing-intro.md b/help/include/manage-billing-intro.md new file mode 100644 index 0000000000..7aae9a1e6e --- /dev/null +++ b/help/include/manage-billing-intro.md @@ -0,0 +1,16 @@ +On the billing page for an active paid plan you can: + +- View your past invoices. + +- View and update the billing details displayed on invoices and receipts + for future payments. + +- If you pay for your plan by credit card, update your card's payment + details. + +- Change your billing frequency to be monthly or annual. + +- If you opted for [manual license + management](#how-does-manual-license-management-work), you can [update + the number of licenses](#manually-update-number-of-licenses) + for the current billing period or the next billing period. diff --git a/help/include/manual-add-license-instructions.md b/help/include/manual-add-license-instructions.md new file mode 100644 index 0000000000..6294caa5b0 --- /dev/null +++ b/help/include/manual-add-license-instructions.md @@ -0,0 +1,8 @@ +1. Modify **Number of licenses for current billing period** or **Number of + licenses for next billing period**, and click **Update**. + +!!! tip "" + + Modifying the number of licenses for the current billing period also + automatically updates the number of licenses for the next + billing period. diff --git a/help/include/manual-billing-intro.md b/help/include/manual-billing-intro.md index 5bf4257cf5..54dd1055d2 100644 --- a/help/include/manual-billing-intro.md +++ b/help/include/manual-billing-intro.md @@ -1,3 +1,16 @@ -With manual billing, you choose and pay for a preset user limit. If -the limit is reached, no more users can join until licenses are manually -added. +With manual license management, you choose and pay for a fixed number of +licenses, which limits the number of users in your organization. + +- If the limit is reached, unlike [automatic license + management](#how-does-automatic-license-management-work), new users + cannot join and existing users cannot be reactivated until licenses + are manually added (or freed up by [deactivating existing + users](/help/deactivate-or-reactivate-a-user)). + +- When you add a license for the current billing period, you will be + charged only for the remaining part of the billing period. + +- If you have an annual billing period, each month, you will see a + single charge for all licenses added the previous month. If you have + a monthly billing period, the charge for licenses added during the + previous month will be combined with your monthly renewal charge. diff --git a/help/include/pay-by-invoice-steps.md b/help/include/pay-by-invoice-steps.md new file mode 100644 index 0000000000..1e1843b116 --- /dev/null +++ b/help/include/pay-by-invoice-steps.md @@ -0,0 +1,22 @@ +1. Select **pay by invoice**. + +1. Select your preferred option from the **Payment schedule** dropdown. + +1. Select the **Number of licenses** you would like to purchase for your + organization; see details about [manual license + management](#how-does-manual-license-management-work). + +1. Click **Update billing information** to enter your billing details, + which will be included on invoices and receipts. + +1. Click the **Send invoice** button, and an email with an initial + invoice will be sent to the email address you used to sign in. + +1. Your plan will be upgraded when the initial invoice is paid. + +!!! tip "" + + Until the initial invoice is paid, logging in to manage your billing + will show a page with a link to the outstanding invoice. You'll be able + to manage your plan once your first invoice is paid. + diff --git a/help/include/payment-options.md b/help/include/payment-options.md new file mode 100644 index 0000000000..ea77b8f0dc --- /dev/null +++ b/help/include/payment-options.md @@ -0,0 +1,6 @@ +You can pay by credit card or by invoice. If you choose to pay by +invoice, your organization will be upgraded to the plan you selected +once the initial invoice is paid. + +Note that automatic license management is only available if you pay by +credit card. Paying by invoice requires manual license management. diff --git a/help/include/plan-upgrade-steps.md b/help/include/plan-upgrade-steps.md index fbcb5fe8b0..1215a7e308 100644 --- a/help/include/plan-upgrade-steps.md +++ b/help/include/plan-upgrade-steps.md @@ -2,4 +2,9 @@ 1. Click **Add card** to enter your payment details. +1. *(optional)* **View and update** billing information included on + receipts so that they are different from the information entered for + the payment method, e.g. in case you would prefer that the company's + name be on receipts instead of the card holder's name. + 1. Click the **Purchase** button to complete your purchase. diff --git a/help/include/self-hosted-billing-log-in-step.md b/help/include/self-hosted-billing-log-in-step.md new file mode 100644 index 0000000000..88093915b6 --- /dev/null +++ b/help/include/self-hosted-billing-log-in-step.md @@ -0,0 +1 @@ +1. [Log in to billing management](#log-in-to-billing-management). diff --git a/help/include/self-hosted-billing-multiple-organizations.md b/help/include/self-hosted-billing-multiple-organizations.md index faa9ae2d89..ed2206ba97 100644 --- a/help/include/self-hosted-billing-multiple-organizations.md +++ b/help/include/self-hosted-billing-multiple-organizations.md @@ -1,6 +1,6 @@ !!! warn "" - If your server has more than one organization, upgrade to Zulip Server 8.0+ + If your server hosts more than one organization, upgrade to Zulip Server 8.0+ to manage billing and plan upgrades separately for each organization. You must purchase the same plan for all users in your organization. Older servers only support server-wide plan management. diff --git a/help/self-hosted-billing.md b/help/self-hosted-billing.md index f3e21376d6..3ec08463a6 100644 --- a/help/self-hosted-billing.md +++ b/help/self-hosted-billing.md @@ -3,85 +3,48 @@ This page describes how to manage your self-hosted plan, and answers some common questions about plans and billing for self-hosted organizations. Please refer to [Self-hosted Zulip plans and pricing](https://zulip.com/plans/#self-hosted) for plan -details. If you have any questions not answered here, please don't hesitate to +details. + +The topics covered include: + +* [Logging in to manage billing](#log-in-to-billing-management) +* [Upgrading to a paid plan](#upgrade-to-a-paid-plan) +* [Managing billing](#manage-billing) +* [Canceling a paid plan](#cancel-paid-plan) +* [Applying for a free Community plan](#apply-for-community-plan) +* [Applying for a paid plan discount](#apply-for-a-paid-plan-discount) +* [Manual license management](#manually-update-number-of-licenses) + +If you have any questions not answered here, please don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com). ## Paid plan details and upgrades -For businesses with up to 10 Zulip users, the Free plan is a good option, and -includes free access to the Mobile Push Notification Service. +For businesses with up to 10 Zulip users, the **Free** plan is a good option, and +includes free access to Zulip's [Mobile Push Notification Service][push-notifications]. -For businesses with more than 10 Zulip users, both the Basic and Business plans -include unlimited access to the Mobile Push Notification Service. +For businesses with more than 10 Zulip users, both the **Basic** and **Business** +plans include unlimited access to Zulip's Mobile Push Notification Service. -The Business plan also includes commercial support for dozens of features and -[integrations](/help/integrations-overview) that help businesses take full advantage of their Zulip -implementation. The minimum purchase is 25 licenses. +The **Business** plan also includes commercial support for dozens of features and +[integrations](/help/integrations-overview) that help businesses take full advantage +of their Zulip implementation. The minimum purchase is 25 licenses. -If your organization requires hands-on support, such as real-time support during -installation and upgrades, support for advanced deployment options, custom -feature development or integrations, etc., should contact +If your organization requires hands-on support, such as real-time assistance during +installation and upgrades, help with advanced deployment options, development of +custom features or integrations, etc., please contact [sales@zulip.com](mailto:sales@zulip.com) to discuss pricing. +!!! warn "" + + **Note**: For 8.0+ servers hosting more than one organization, commercial support + for any server-wide configurations requires upgrading the organization with the + largest number of users. + Paid plan discounts are available in a variety of situations; see [below](#paid-plan-discounts) for details. -## Upgrade to a paid plan - -### Start a free trial - -**New customers** are eligible for a free 30-day trial of Zulip Basic. An -organization is considered to be a new customer if: - -- It was not registered for Zulip's [Mobile Push Notification - Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html) - prior to December 12, 2023, and -- It has never previously signed up for a self-hosted Zulip plan (Basic, Business, - Community or Enterprise). - -{start_tabs} - -{tab|v8} - -{!register-server.md!} - -{!self-hosted-log-in.md!} - -1. On the page listing Zulip's self-hosted plans, click the **Start 30-day - trial** button at the bottom of the **Basic** plan. - -1. Click **Add card** to enter your payment details. - -1. Click **Start 30-day trial** to start your free trial. - -!!! tip "" - - Once you start the trial, you can switch between monthly and annual billing - on your organization's billing page. - -{tab|all-versions} - -{!legacy-log-in-intro.md!} - -{!register-server-legacy.md!} - -{!legacy-log-in.md!} - -1. On the page listing Zulip's self-hosted plans, click the **Start 30-day - trial** button at the bottom of the **Basic** plan. - -1. Click **Add card** to enter your payment details. - -1. Click **Start 30-day trial** to start your free trial. - -!!! tip "" - - Once you start the trial, you can switch between monthly and annual billing - on your organization's billing page. - -{end_tabs} - -### Upgrade directly to a paid plan +## Log in to billing management {!self-hosted-billing-multiple-organizations.md!} @@ -91,29 +54,28 @@ organization is considered to be a new customer if: {!self-hosted-billing-admin-only.md!} +{!register-server.md!} + {!self-hosted-log-in.md!} -1. On the page listing Zulip's self-hosted plans, click the button at the bottom - of the plan you would like to purchase. - -{!plan-upgrade-steps.md!} - -!!! warn "" - - If your server hosts more than one organization, commercial - support for server-wide configurations requires upgrading the - organization with the largest number of users. - {tab|all-versions} {!legacy-log-in-intro.md!} +{!register-server-legacy.md!} + {!legacy-log-in.md!} -{!plan-upgrade-steps.md!} - {end_tabs} +Once you are logged in, you can [upgrade to a paid +plan](#upgrade-to-a-paid-plan), [manage billing](#manage-billing), [cancel a +paid plan](#cancel-paid-plan), or [apply for a free Community +plan](#apply-for-community-plan) or a [paid plan +discount](#apply-for-a-paid-plan-discount). + +## Upgrade to a paid plan + ### Do I have to upgrade my server first? While upgrading your Zulip server to version 8.0+ makes it more convenient to @@ -126,58 +88,123 @@ you: - Easily log in to Zulip plan management, without an additional server authentication step. -- Separately manage plans for all the organizations on your server. +- Separately manage plans for all the organizations hosted on your server. -- Upload only the [basic - metadata](https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-basic-metadata) - required for the service, without also [uploading usage - statistics](https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-usage-statistics). +- Upload only the [basic metadata][basic-metadata] required for the service, + without also [uploading usage statistics][usage-statistics]. If you upgrade your server after signing up for a plan, you will be able to -transfer your plan to an organization on your server. If your server has one -organization on it, this will happen automatically. Otherwise, contact -[support@zulip.com](mailto:support@zulip.com) for help. +transfer your plan to an organization on your server. If your server only +hosts one organization, this will happen automatically. Otherwise, contact +[support@zulip.com](mailto:support@zulip.com) for assistance. -## Manage billing +### Start a free trial -{!self-hosted-billing-multiple-organizations.md!} +**New customers** are eligible for a free 30-day trial of the **Basic** plan. +An organization is considered to be a new customer if: + +- It was not registered for Zulip's [Mobile Push Notification + Service][push-notifications] prior to December 12, 2023, and + +- It has never previously signed up for a self-hosted Zulip plan (Basic, + Business, Community or Enterprise). {start_tabs} -{tab|v8} +{tab|by-card} -{!self-hosted-log-in.md!} +{!self-hosted-billing-log-in-step.md!} -{tab|all-versions} +1. On the page listing Zulip's self-hosted plans, click the **Start + 30-day trial** button at the bottom of the **Basic** plan. -{!legacy-log-in-intro.md!} +1. Click **Add card** to enter your payment details. -{!legacy-log-in.md!} +1. *(optional)* Update the billing details included on receipts so that + they are different from the information entered for the payment method, + e.g. in case you would prefer that the company's name be on receipts + instead of the card holder's name. + +1. Click **Start 30-day trial** to start your free trial. + +!!! tip "" + + Once you start the trial, you can switch between monthly and annual + billing on your organization's billing page. + +{tab|by-invoice} + +!!! warn "" + + Only [manual license + management](#how-does-manual-license-management-work) is available + when paying by invoice. + +{!self-hosted-billing-log-in-step.md!} + +1. On the page listing Zulip's self-hosted plans, click the **Start + 30-day trial** button at the bottom of the **Basic** plan. + +1. Select **pay by invoice**. + +1. Select your preferred option from the **Payment schedule** dropdown. + +1. Select the **Number of licenses** you would like to purchase for your + organization. You can adjust this number to update your initial invoice any + time during your trial. + +1. Click **Update billing information** to enter your billing details, which + will be included on invoices and receipts. + +1. Click **Start 30-day trial** to start your free trial. + +{end_tabs} + +### Upgrade directly to a paid plan + +{start_tabs} + +{tab|by-card} + +{!self-hosted-billing-log-in-step.md!} + +1. On the page listing Zulip's self-hosted plans, click the button at the bottom + of the plan you would like to purchase. + +{!plan-upgrade-steps.md!} + +{tab|by-invoice} + +!!! warn "" + + Only [manual license + management](#how-does-manual-license-management-work) is available + when paying by invoice. + +{!self-hosted-billing-log-in-step.md!} + +{!pay-by-invoice-steps.md!} + +{end_tabs} + +## Manage billing + +{!manage-billing-intro.md!} + +{start_tabs} + +{!self-hosted-billing-log-in-step.md!} {end_tabs} ## Cancel paid plan -{!self-hosted-billing-multiple-organizations.md!} - If you cancel your plan, your organization will be downgraded to the **Free** plan at the end of the current billing period. {start_tabs} -{tab|v8} - -{!self-hosted-log-in.md!} - -1. At the bottom of the page, click **Cancel plan**. - -2. Click **Downgrade** to confirm. - -{tab|all-versions} - -{!legacy-log-in-intro.md!} - -{!legacy-log-in.md!} +{!self-hosted-billing-log-in-step.md!} 1. At the bottom of the page, click **Cancel plan**. @@ -188,7 +215,7 @@ If you cancel your plan, your organization will be downgraded to the ## Free Community plan Zulip sponsors free plans for over 1000 worthy organizations. The following -types of organizations are generally eligible for the free Community plan. +types of organizations are generally eligible for the **Community** plan. - Open-source projects, including projects with a small paid team. - Research in an academic setting, such as research groups, cross-institutional @@ -200,60 +227,36 @@ types of organizations are generally eligible for the free Community plan. friends, volunteer groups, etc.). Organizations that have up to 10 users, or do not require mobile push -notifications, will likely find the Free plan to be the most convenient -option. Larger organizations are encouraged to apply for the free Community +notifications, will likely find the **Free** plan to be the most convenient +option. Larger organizations are encouraged to apply for the **Community** plan, which includes unlimited push notifications and support for many Zulip features. If you aren't sure whether your organization qualifies, submitting a sponsorship form describing your situation is a great starting point. Many organizations -that don't qualify for the Community plan can still receive [discounted paid +that don't qualify for the **Community** plan can still receive [discounted paid plan pricing](#paid-plan-discounts). ### Apply for Community plan -These instructions describe the Community plan application process for an -existing Zulip server. If you would like to inquire about Community plan -eligibility prior to setting up a server, contact -[sales@zulip.com](mailto:sales@zulip.com). - -!!! tip "" - - Organizations that do not qualify for a Community plan may be offered a - discount on the Business plan. +These instructions describe the **Community** plan application process for an +existing Zulip server. If you would like to inquire about eligibility prior to +setting up a self-hosted server, contact [sales@zulip.com](mailto:sales@zulip.com). {start_tabs} -{tab|v8} - -{!register-server.md!} - -{!self-hosted-log-in.md!} +{!self-hosted-billing-log-in-step.md!} 1. On the page listing Zulip's self-hosted plans, scroll down to the **Sponsorship and discounts** area, and click **Apply here**. 1. Fill out the requested information, and click **Submit**. Your application - will be reviewed for Community plan eligibility. - -{tab|all-versions} - -{!legacy-log-in-intro.md!} - -{!register-server-legacy.md!} - -{!legacy-log-in.md!} - -1. On the page listing Zulip's self-hosted plans, scroll down to the - **Sponsorship and discounts** area, and click **Apply here**. - -1. Fill out the requested information, and click **Submit**. Your application - will be reviewed for Community plan eligibility. + will be reviewed for **Community** plan eligibility. !!! tip "" - Organizations that do not qualify for a Community plan may be offered a - discount on the Business plan. + Organizations that do not qualify for a **Community** plan may be offered a + discount for the **Basic** plan. {end_tabs} @@ -279,8 +282,8 @@ situation. ### Education pricing Organizations operated by individual educators (for example, a professor -teaching one or more classes) are generally eligible for a free -Community plan. +teaching one or more classes) are generally eligible for [the Community +plan](#free-community-plan). Departments and other institutions using Zulip with students are eligible for discounted education pricing. Other educational uses (e.g., by teaching staff or @@ -300,7 +303,8 @@ university IT) may qualify for [non-profit pricing](#non-profit-pricing). ### Non-profit pricing -Non-profits with no paid staff are eligible for the free Community plan. +Non-profits with no paid staff are eligible for [the Community +plan](#free-community-plan). For non-profits with paid staff, volunteers and other unpaid participants in your community are eligible for free Zulip accounts. Additionally, discounts are @@ -331,32 +335,12 @@ may contact [sales@zulip.com](mailto:sales@zulip.com) to arrange a discounted ra These instructions describe the paid plan discount application process for an existing Zulip server. If you would like to inquire about paid plan discount -eligibility prior to setting up a server, contact +eligibility prior to setting up a self-hosted server, contact [sales@zulip.com](mailto:sales@zulip.com). {start_tabs} -{tab|v8} - -{!register-server.md!} - -{!self-hosted-log-in.md!} - -1. On the page listing Zulip's self-hosted plans, scroll down to the - **Sponsorship and discounts** area, and click **Apply here**. - -1. Select your preferred option from the **Plan** dropdown. - -1. Fill out the requested information, and click **Submit**. Your application - will be reviewed for discount eligibility. - -{tab|all-versions} - -{!legacy-log-in-intro.md!} - -{!register-server-legacy.md!} - -{!legacy-log-in.md!} +{!self-hosted-billing-log-in-step.md!} 1. On the page listing Zulip's self-hosted plans, scroll down to the **Sponsorship and discounts** area, and click **Apply here**. @@ -370,10 +354,9 @@ eligibility prior to setting up a server, contact ## Payment methods -### Can I pay by credit card and/or invoice? +### What are my payment options? -You can always use a credit card to pay. If you would like to pay by invoice, -you will need to sign up for an annual plan. +{!payment-options.md!} ### How does automatic license management work? @@ -381,42 +364,29 @@ you will need to sign up for an annual plan. ### How does manual license management work? -{!manual-billing-intro.md!} +With manual license management, you choose and pay for a fixed number of +licenses for your organization or server. [Deactivating a +user](/help/deactivate-or-reactivate-a-user) frees up their license for reuse. -#### Manually manage licenses +If the number of active users exceeds the number of licenses you've purchased, +any paid services included in your plan will be paused until this is addressed. +For example, you will lose access to the [Mobile Push Notification +Service][push-notifications] until you have purchased more licenses or +deactivated enough users. + +#### Manually update number of licenses {start_tabs} -{tab|v8} +{!self-hosted-billing-log-in-step.md!} -{!self-hosted-log-in.md!} - -1. Modify **Number of licenses for current billing period** or **Number of - licenses for next billing period**, and click **Update**. - -!!! tip "" - - You can only increase the number of licenses for the current billing period. - -{tab|all-versions} - -{!legacy-log-in-intro.md!} - -{!legacy-log-in.md!} - -1. Modify **Number of licenses for current billing period** or **Number of - licenses for next billing period**, and click **Update**. - -!!! tip "" - - You can only increase the number of licenses for the current billing period. +{!manual-add-license-instructions.md!} {end_tabs} ## How paid plans support the Zulip project -Zulip is proudly independent, with [no venture capital -funding](https://zulip.com/values/#building-a-sustainable-business-aligned-with-our-values), +Zulip is proudly independent, with [no venture capital funding][sustainable-growth], which means that revenue strongly impacts the pace of Zulip’s development. Paid plans for self-hosted customers help fund improvements in Zulip's self-hosting experience, and overall product development. Zulip needs the support of @@ -430,13 +400,11 @@ the Zulip project. Zulip is 100% open-source. Organizations that do not require support with their installation can always use Zulip for free with no limitations. Additionally, -the [Mobile Push Notification -Service](https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html) -is provided free of charge for organizations with up to 10 users. +the [Mobile Push Notification Service][push-notifications] is provided free of +charge for organizations with up to 10 users. You can self-manage your Zulip installation without signing up for a plan. Get -started with the [installation -guide](https://zulip.readthedocs.io/en/stable/production/install.html). +started with the [installation guide][production-install]. ## Related articles @@ -444,3 +412,9 @@ guide](https://zulip.readthedocs.io/en/stable/production/install.html). * [Zulip Cloud or self-hosting?](/help/zulip-cloud-or-self-hosting) * [Migrating from other chat tools](/help/migrating-from-other-chat-tools) * [Contact support](/help/contact-support) + +[basic-metadata]: https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-basic-metadata +[usage-statistics]: https://zulip.readthedocs.io/en/latest/production/mobile-push-notifications.html#uploading-usage-statistics +[push-notifications]: https://zulip.readthedocs.io/en/stable/production/mobile-push-notifications.html +[production-install]: https://zulip.readthedocs.io/en/stable/production/install.html +[sustainable-growth]: https://zulip.com/values/#building-a-sustainable-business-aligned-with-our-values diff --git a/help/zulip-cloud-billing.md b/help/zulip-cloud-billing.md index 77b3838617..0187c4dba0 100644 --- a/help/zulip-cloud-billing.md +++ b/help/zulip-cloud-billing.md @@ -8,6 +8,8 @@ don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com). {start_tabs} +{tab|by-card} + {relative|gear|plans} 1. On the page listing Zulip Cloud plans, click the button at the bottom @@ -15,10 +17,27 @@ don't hesitate to reach out at [sales@zulip.com](mailto:sales@zulip.com). {!plan-upgrade-steps.md!} +{tab|by-invoice} + +!!! warn "" + + Only [manual license + management](#how-does-manual-license-management-work) is available + when paying by invoice. + +{relative|gear|plans} + +1. On the page listing Zulip Cloud plans, click the button at the bottom + of the plan you would like to purchase. + +{!pay-by-invoice-steps.md!} + {end_tabs} ## Manage billing +{!manage-billing-intro.md!} + {start_tabs} {tab|desktop-web} @@ -47,7 +66,7 @@ Free** at the end of the current billing period. ## Free and discounted Zulip Cloud Standard Zulip sponsors free plans for over 1000 worthy organizations. The following -types of organizations are generally eligible for a free Zulip Cloud Standard plan. +types of organizations are generally eligible for a free **Zulip Cloud Standard** plan. - Open-source projects, including projects with a small paid team. - Research in an academic setting, such as research groups, cross-institutional @@ -57,7 +76,7 @@ types of organizations are generally eligible for a free Zulip Cloud Standard pl - Most communities that need features beyond the Free plan in order to use Zulip. The following types of organizations are generally eligible for significant -discounts on Zulip Cloud Standard. +discounts on **Zulip Cloud Standard**. - Education organizations are eligible for [education pricing](https://zulip.com/for/education/#feature-pricing). @@ -95,8 +114,8 @@ sponosorship](#apply-for-sponsorship). Contact ### Apply for sponsorship -Submit a sponsorship request to apply for a free or discounted Zulip Cloud -Standard plan. If you do not have a Zulip organization yet, contact +Submit a sponsorship request to apply for a free or discounted **Zulip Cloud +Standard** plan. If you do not have a Zulip organization yet, contact [sales@zulip.com](mailto:sales@zulip.com) to inquire about sponsorship eligibility. @@ -111,6 +130,14 @@ eligibility. 1. Fill out the requested information, and click **Submit**. +!!! tip "" + + If you don't see the **Request sponsorship** link in the gear menu, + update your [organization type](/help/organization-type) to one of + the eligible types of organizations [listed + above](#free-and-discounted-zulip-cloud-standard) that best fits + your organization. + {tab|request-education-pricing} 1. Click on the **gear** () icon in @@ -120,6 +147,12 @@ eligibility. 1. Fill out the requested information, and click **Submit**. +!!! tip "" + + If you don't see the **Request education pricing** link in the gear menu, + update your [organization type](/help/organization-type) to either + **Education (non-profit)** or **Education (for-profit)**. + {end_tabs} ## Differences between Zulip Cloud plans @@ -128,7 +161,7 @@ eligibility. Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan. Older messages are still stored and will become available -again if the organization is upgraded to Zulip Cloud Standard. +again if the organization is upgraded to **Zulip Cloud Standard**. ### Will you switch to limiting Zulip Cloud Free history to messages sent in the last 90 days (like Slack has)? @@ -139,10 +172,9 @@ tool. ## Payment methods -### Can I pay by credit card and/or invoice? +### What are my payment options? -You can always use a credit card to pay. If you would like to pay by invoice, -you will need to sign up for an annual plan. +{!payment-options.md!} ### How does automatic license management work? @@ -152,10 +184,7 @@ you will need to sign up for an annual plan. {!manual-billing-intro.md!} -#### Manually manage licenses - -If your organization is on a manual billing plan, you can manage the number of -licenses on your organization's billing page. +#### Manually update number of licenses {start_tabs} @@ -163,12 +192,7 @@ licenses on your organization's billing page. {relative|gear|billing} -1. Modify **Number of licenses for current billing period** or **Number of - licenses for next billing period**, and click **Update**. - -!!! tip "" - - You can only increase the number of licenses for the current billing period. +{!manual-add-license-instructions.md!} {end_tabs} diff --git a/zerver/lib/markdown/tabbed_sections.py b/zerver/lib/markdown/tabbed_sections.py index d0c4767fd2..566c73eb96 100644 --- a/zerver/lib/markdown/tabbed_sections.py +++ b/zerver/lib/markdown/tabbed_sections.py @@ -116,6 +116,8 @@ TAB_SECTION_LABELS = { "v6": "Zulip Server 6.0+", "v4": "Zulip Server 4.0+", "all-versions": "All versions", + "by-card": "Pay by credit card", + "by-invoice": "Pay by invoice", "for-a-bot": "For a bot", "for-yourself": "For yourself", }