help center: Add warnings/advice to "Import from Slack" page.

- Add a reminder to ensure users send the correct export token
- Ask administrators to inform users about their new Zulip account
  prior to doing an automated password reset.
This commit is contained in:
Alya Abbott 2022-09-02 10:16:18 -07:00 committed by Tim Abbott
parent af1de04f97
commit 9c2820b59e
1 changed files with 12 additions and 1 deletions

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@ -81,6 +81,10 @@ in order to export private message data.
string of numbers and characters starting with `xoxb-`. Copy this token. You
will use it to download user and emoji data from your Slack workspace.
!!! warn ""
You may also come across a token starting with `xoxe-`. This token cannot
be used for the Slack export process.
{end_tabs}
### Import your data into Zulip
@ -229,7 +233,9 @@ Once the import process is completed, you will need to:
and [how users can join your organization](/help/restrict-account-creation).
2. All users from your Slack workspace will have accounts in your new Zulip
organization. However, you will need to decide how users will log in for the first time (see below).
organization. However, you will need to let users know about their new
accounts, and [decide how they will log
in](/help/import-from-slack#decide-how-users-will-log-in) for the first time.
3. Share the URL for your new Zulip organization, and (recommended) the [Getting
started with Zulip guide](/help/getting-started-with-zulip).
@ -263,6 +269,11 @@ will allow them to set an initial password.
If you imported your organization into Zulip Cloud, simply e-mail
[support@zulip.com](mailto:support@zulip.com) to request this.
!!! warn ""
To avoid confusion, first make sure that
the users in your organization are aware that their Slack account has been
moved to Zulip, and are expecting to receive a password reset email.
#### Send password reset emails (self-hosted organization)
{start_tabs}