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docs: Recommend contact page over email wherever possible. 

With a few tweaks from tabbott to preserve the enthusiasm for feedback
and de-emphasize twitter as a channel (we give better support
elsewhere).
This commit is contained in:
Vishnu Ks 2020-05-05 19:22:32 +05:30 committed by Tim Abbott
parent d5576217fe
commit 9a8d0ca9fe
12 changed files with 26 additions and 30 deletions
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5
docs/production/requirements.md
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@ -209,11 +209,12 @@ installing Zulip with a dedicated database server.
* Zulip 2.0 and later supports running multiple Tornado servers * Zulip 2.0 and later supports running multiple Tornado servers
sharded by realm/organization, which is how we scale Zulip Cloud. sharded by realm/organization, which is how we scale Zulip Cloud.
Contact us for help implementing the sharding policy. [Contact us][contact-support] for help implementing the sharding policy.
Scalability is an area of active development, so if you're unsure Scalability is an area of active development, so if you're unsure
whether Zulip is a fit for your organization or need further advice whether Zulip is a fit for your organization or need further advice
[contact Zulip support](mailto:support@zulipchat.com). [contact Zulip support][contact-support].
[s3-uploads]: ../production/upload-backends.html#s3-backend-configuration [s3-uploads]: ../production/upload-backends.html#s3-backend-configuration
[streaming-replication]: ../production/export-and-import.html#postgres-streaming-replication [streaming-replication]: ../production/export-and-import.html#postgres-streaming-replication
[contact-support]: https://zulip.com/help/contact-support

6
templates/zerver/api/integrations-overview.md
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@ -39,8 +39,8 @@ Zulip.
We've put a lot of effort into making this as easy as possible, but all of We've put a lot of effort into making this as easy as possible, but all of
the options below do require some comfort writing code. If you need an the options below do require some comfort writing code. If you need an
integration and don't have an engineer on staff, reach out to integration and don't have an engineer on staff,
`support@zulipchat.com` and we'll see what we can do. [react out to us](/help/contact-support) and we'll see what we can do.
### Sending content into Zulip ### Sending content into Zulip
@ -65,4 +65,4 @@ integration and don't have an engineer on staff, reach out to
but not all of the endpoints are documented on this site; if you need but not all of the endpoints are documented on this site; if you need
something that isn't there check out Zulip's something that isn't there check out Zulip's
[REST endpoints](https://github.com/zulip/zulip/tree/master/zproject/urls.py) [REST endpoints](https://github.com/zulip/zulip/tree/master/zproject/urls.py)
or email `support@zulipchat.com` and we'll help you out. or [contact us](/help/contact-support) and we'll help you out.

5
templates/zerver/atlassian.md
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@ -47,8 +47,9 @@ Instructions for integrating with [JIRA](/integrations/doc/jira),
[OpsGenie](/integrations/doc/opsgenie) are linked. [OpsGenie](/integrations/doc/opsgenie) are linked.
We recommend integrating via [Zapier](/integrations/doc/zapier) for We recommend integrating via [Zapier](/integrations/doc/zapier) for
Confluence, Bamboo, Fisheye, Crucible, Crowd, and Sourcetree. Email Confluence, Bamboo, Fisheye, Crucible, Crowd, and Sourcetree.
<support@zulipchat.com> if you get stuck and we’d be happy to help you out. [Contact us](/help/contact-support) if you get stuck and we’d be happy to help
you out.
## Read our guides. ## Read our guides.

7
templates/zerver/for/open-source.md
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@ -214,8 +214,5 @@ requests from open source communities the same way we prioritize
feature requests from paying customers. feature requests from paying customers.
So if there’s something we could improve to make Zulip the obvious So if there’s something we could improve to make Zulip the obvious
choice either for you or your community, [open an choice either for you or your community, [contact
issue](https://github.com/zulip/zulip/issues), [submit a us](/help/contact-support) and we'll do what we can to help!
patch](https://zulip.readthedocs.io/en/latest/development/overview.html),
[email us](mailto:support@zulipchat.com), or chat with us directly at
[chat.zulip.org](https://chat.zulip.org).

6
templates/zerver/help/add-a-custom-linkification-filter.md
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@ -49,6 +49,6 @@ Generic GitHub `org/repo#ID` format:
* Automatically links to: `https://github.com/zulip/zulip/issues/2468` * Automatically links to: `https://github.com/zulip/zulip/issues/2468`
Linkifiers can be very useful, but also complicated to set up. If you have Linkifiers can be very useful, but also complicated to set up. If you have
any trouble setting these up, please email support@zulipchat.com with a few any trouble setting these up, please [contact us](/help/contact-support) with
examples of "Original text" and "Automatically links to" and we'll be happy a few examples of "Original text" and "Automatically links to" and we'll be
to help you out. happy to help you out.

4
templates/zerver/help/add-custom-emoji.md
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@ -29,8 +29,8 @@ are treated the same as spaces.
### Bulk add emoji ### Bulk add emoji
We expose a [REST API endpoint](/api/upload-custom-emoji) for bulk uploading We expose a [REST API endpoint](/api/upload-custom-emoji) for bulk uploading
emoji. Using REST API endpoints requires some technical expertise; email emoji. Using REST API endpoints requires some technical expertise;
support@zulipchat.com if you get stuck. [contact us](/help/contact-support) if you get stuck.
## Replace a default emoji ## Replace a default emoji

4
templates/zerver/help/bots-and-integrations.md
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@ -63,8 +63,8 @@ A few more details:
(e.g. write messages that come from you, rather than from a look-a-like), (e.g. write messages that come from you, rather than from a look-a-like),
you'll need to use your **personal API key**. you'll need to use your **personal API key**.
* **API super bot**: You cannot create this from the web interface. Contact * **API super bot**: You cannot create this from the web interface.
`support@zulipchat.com` if you'd like information on how to set this up. [Contact us](/help/contact-support) if you'd like information on how to set this up.
## Adding bots ## Adding bots

4
templates/zerver/help/emoji-and-emoticons.md
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@ -52,8 +52,8 @@ The list of supported emoticons is available
### Paste from another site ### Paste from another site
Copying and pasting emoji from other sites generally works. Email us at Copying and pasting emoji from other sites generally works.
support@zulipchat.com if you find a site where it doesn't! [Contact us](/help/contact-support) if you find a site where it doesn't!
## Change your emoji set ## Change your emoji set

6
templates/zerver/help/getting-your-organization-started-with-zulip.md
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@ -85,10 +85,8 @@ expert teaching other users how to use Zulip.
* Bonus: learn [Markdown message formatting](/help/format-your-message-using-markdown). * Bonus: learn [Markdown message formatting](/help/format-your-message-using-markdown).
* If anything is confusing or feels missing, tweet `@zulip`, ask on the * If anything is confusing or feels missing, [contact
[Zulip community server](https://chat.zulip.org), or email us](/help/contact-support)! We love hearing from users.
[support@zulipchat.com](mailto:support@zulipchat.com). We love hearing
from new administrators!
## Invite users and onboard your community ## Invite users and onboard your community

3
templates/zerver/help/import-from-hipchat.md
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@ -6,8 +6,7 @@ including users, rooms, messages, avatars, and custom emoji.
This tool has been used to import HipChat teams with thousands of This tool has been used to import HipChat teams with thousands of
members, thousands of streams and millions of messages. If you're members, thousands of streams and millions of messages. If you're
planning on doing an import much larger than that, or run into planning on doing an import much larger than that, or run into
performance issues when importing, email us at support@zulipchat.com performance issues when importing, [contact us](/help/contact-support).
for help.
**Note:** You can only import a HipChat or Stride group as a new Zulip **Note:** You can only import a HipChat or Stride group as a new Zulip
organization. In particular, you cannot use this tool to import data organization. In particular, you cannot use this tool to import data

2
templates/zerver/help/import-from-mattermost.md
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@ -12,7 +12,7 @@ into an existing Zulip organization.
First, export your data from Mattermost. First, export your data from Mattermost.
The instructions below correspond to various common ways Mattermost is installed; if The instructions below correspond to various common ways Mattermost is installed; if
yours isn't covered contact support@zulipchat.com and we'll help you out. yours isn't covered, [contact us](/help/contact-support) and we'll help you out.
Replace `<username>` and `<server_ip>` with the appropriate values below. Replace `<username>` and `<server_ip>` with the appropriate values below.

4
templates/zerver/help/import-from-slack.md
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@ -6,8 +6,8 @@ emoji, and emoji reactions.
This tool has been used to import Slack workspaces with 10,000 members This tool has been used to import Slack workspaces with 10,000 members
and millions of messages. If you're planning on doing an import much and millions of messages. If you're planning on doing an import much
larger than that, or run into performance issues when importing, email larger than that, or run into performance issues when importing,
us at support@zulipchat.com for help. [contact us](/help/contact-support) for help.
**Note:** You can only import a Slack workspace as a new Zulip **Note:** You can only import a Slack workspace as a new Zulip
organization. In particular, you cannot use this tool to import from Slack organization. In particular, you cannot use this tool to import from Slack