mirror of https://github.com/zulip/zulip.git
docs: Recommend contact page over email wherever possible.
With a few tweaks from tabbott to preserve the enthusiasm for feedback and de-emphasize twitter as a channel (we give better support elsewhere).
This commit is contained in:
Vishnu Ks
Tim Abbott
parent
d5576217fe
commit
9a8d0ca9fe
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@ -209,11 +209,12 @@ installing Zulip with a dedicated database server.
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* Zulip 2.0 and later supports running multiple Tornado servers
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sharded by realm/organization, which is how we scale Zulip Cloud.
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Contact us for help implementing the sharding policy.
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[Contact us][contact-support] for help implementing the sharding policy.
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Scalability is an area of active development, so if you're unsure
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whether Zulip is a fit for your organization or need further advice
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[contact Zulip support](mailto:support@zulipchat.com).
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[contact Zulip support][contact-support].
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[s3-uploads]: ../production/upload-backends.html#s3-backend-configuration
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[streaming-replication]: ../production/export-and-import.html#postgres-streaming-replication
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[contact-support]: https://zulip.com/help/contact-support
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@ -39,8 +39,8 @@ Zulip.
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We've put a lot of effort into making this as easy as possible, but all of
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the options below do require some comfort writing code. If you need an
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integration and don't have an engineer on staff, reach out to
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`support@zulipchat.com` and we'll see what we can do.
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integration and don't have an engineer on staff,
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[react out to us](/help/contact-support) and we'll see what we can do.
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### Sending content into Zulip
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@ -65,4 +65,4 @@ integration and don't have an engineer on staff, reach out to
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but not all of the endpoints are documented on this site; if you need
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something that isn't there check out Zulip's
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[REST endpoints](https://github.com/zulip/zulip/tree/master/zproject/urls.py)
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or email `support@zulipchat.com` and we'll help you out.
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or [contact us](/help/contact-support) and we'll help you out.
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@ -47,8 +47,9 @@ Instructions for integrating with [JIRA](/integrations/doc/jira),
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[OpsGenie](/integrations/doc/opsgenie) are linked.
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We recommend integrating via [Zapier](/integrations/doc/zapier) for
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Confluence, Bamboo, Fisheye, Crucible, Crowd, and Sourcetree. Email
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<support@zulipchat.com> if you get stuck and we’d be happy to help you out.
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Confluence, Bamboo, Fisheye, Crucible, Crowd, and Sourcetree.
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[Contact us](/help/contact-support) if you get stuck and we’d be happy to help
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you out.
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## Read our guides.
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@ -214,8 +214,5 @@ requests from open source communities the same way we prioritize
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feature requests from paying customers.
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So if there’s something we could improve to make Zulip the obvious
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choice either for you or your community, [open an
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issue](https://github.com/zulip/zulip/issues), [submit a
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patch](https://zulip.readthedocs.io/en/latest/development/overview.html),
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[email us](mailto:support@zulipchat.com), or chat with us directly at
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[chat.zulip.org](https://chat.zulip.org).
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choice either for you or your community, [contact
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us](/help/contact-support) and we'll do what we can to help!
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@ -49,6 +49,6 @@ Generic GitHub `org/repo#ID` format:
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* Automatically links to: `https://github.com/zulip/zulip/issues/2468`
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Linkifiers can be very useful, but also complicated to set up. If you have
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any trouble setting these up, please email support@zulipchat.com with a few
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examples of "Original text" and "Automatically links to" and we'll be happy
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to help you out.
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any trouble setting these up, please [contact us](/help/contact-support) with
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a few examples of "Original text" and "Automatically links to" and we'll be
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happy to help you out.
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@ -29,8 +29,8 @@ are treated the same as spaces.
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### Bulk add emoji
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We expose a [REST API endpoint](/api/upload-custom-emoji) for bulk uploading
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emoji. Using REST API endpoints requires some technical expertise; email
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support@zulipchat.com if you get stuck.
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emoji. Using REST API endpoints requires some technical expertise;
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[contact us](/help/contact-support) if you get stuck.
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## Replace a default emoji
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@ -63,8 +63,8 @@ A few more details:
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(e.g. write messages that come from you, rather than from a look-a-like),
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you'll need to use your **personal API key**.
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* **API super bot**: You cannot create this from the web interface. Contact
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`support@zulipchat.com` if you'd like information on how to set this up.
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* **API super bot**: You cannot create this from the web interface.
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[Contact us](/help/contact-support) if you'd like information on how to set this up.
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## Adding bots
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@ -52,8 +52,8 @@ The list of supported emoticons is available
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### Paste from another site
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Copying and pasting emoji from other sites generally works. Email us at
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support@zulipchat.com if you find a site where it doesn't!
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Copying and pasting emoji from other sites generally works.
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[Contact us](/help/contact-support) if you find a site where it doesn't!
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## Change your emoji set
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@ -85,10 +85,8 @@ expert teaching other users how to use Zulip.
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* Bonus: learn [Markdown message formatting](/help/format-your-message-using-markdown).
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* If anything is confusing or feels missing, tweet `@zulip`, ask on the
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[Zulip community server](https://chat.zulip.org), or email
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[support@zulipchat.com](mailto:support@zulipchat.com). We love hearing
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from new administrators!
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* If anything is confusing or feels missing, [contact
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us](/help/contact-support)! We love hearing from users.
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## Invite users and onboard your community
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@ -6,8 +6,7 @@ including users, rooms, messages, avatars, and custom emoji.
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This tool has been used to import HipChat teams with thousands of
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members, thousands of streams and millions of messages. If you're
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planning on doing an import much larger than that, or run into
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performance issues when importing, email us at support@zulipchat.com
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for help.
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performance issues when importing, [contact us](/help/contact-support).
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**Note:** You can only import a HipChat or Stride group as a new Zulip
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organization. In particular, you cannot use this tool to import data
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@ -12,7 +12,7 @@ into an existing Zulip organization.
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First, export your data from Mattermost.
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The instructions below correspond to various common ways Mattermost is installed; if
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yours isn't covered contact support@zulipchat.com and we'll help you out.
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yours isn't covered, [contact us](/help/contact-support) and we'll help you out.
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Replace `<username>` and `<server_ip>` with the appropriate values below.
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@ -6,8 +6,8 @@ emoji, and emoji reactions.
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This tool has been used to import Slack workspaces with 10,000 members
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and millions of messages. If you're planning on doing an import much
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larger than that, or run into performance issues when importing, email
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us at support@zulipchat.com for help.
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larger than that, or run into performance issues when importing,
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[contact us](/help/contact-support) for help.
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**Note:** You can only import a Slack workspace as a new Zulip
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organization. In particular, you cannot use this tool to import from Slack
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