mirror of https://github.com/zulip/zulip.git
help center: Reorganize and extend the "Logging in" help page.
Also move some instructions from related pages into shared /include files, with minor tweaks.
This commit is contained in:
Alya Abbott
Tim Abbott
parent
16d5f15fad
commit
8f6cf65f28
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@ -6,19 +6,7 @@ account.
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### If you've forgotten or never had a password
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{start_tabs}
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1. Log out.
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1. Go to your organization's login page.
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2. Below the **Password** field, click **Forgot password**.
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3. Enter your email address, and click **Send reset link**.
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4. You will receive a confirmation email within a few minutes. Open it and click **Reset password**.
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{end_tabs}
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{!change-password-via-email-confirmation.md!}
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### If you know your current password
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@ -0,0 +1,15 @@
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{start_tabs}
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1. If you are logged in, start by [logging out](/help/logging-out).
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2. Go to your organization's log in page at `https://<organization-url>/login/`.
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3. Click the **Forgot your password?** link below the **Log in** button or
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buttons.
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4. Enter your email address, and click **Send reset link**.
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5. You will receive a confirmation email within a few minutes. Open it and click
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**Reset password**.
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{end_tabs}
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@ -0,0 +1,24 @@
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{start_tabs}
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{tab|web}
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You can log in to multiple Zulip organizations by opening multiple tabs, and
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logging into one Zulip organization in each tab. To switch Zulip organizations,
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just switch tabs.
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{tab|desktop}
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1. Click on a logo in the **organizations sidebar** on the left, or choose
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an organization from the **Window** menu in the top menu bar.
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{!desktop-toggle-sidebar-tip.md!}
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{tab|mobile}
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{!mobile-profile-menu.md!}
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1. Tap **Switch account**.
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1. Tap on the desired Zulip organization.
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{end_tabs}
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@ -9,11 +9,59 @@ Organization administrators can
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including the SAML and LDAP integrations, or disable any of the methods above.
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You can log in with any method allowed by your organization, regardless of
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how you signed up. E.g. if you originally signed up using your Google
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how you signed up. For example, if you originally signed up using your Google
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account, you can later log in using GitHub, as long as your Google account
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and GitHub account use the same email address.
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## Log in to a Zulip organization for the first time
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## Find the Zulip log in URL
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Here are some ways to find the URL for your Zulip organization.
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{start_tabs}
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{tab|logged-out}
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* If your organization is hosted on [Zulip Cloud](https://zulip.com/plans/), go
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to the [**Find your accounts**](https://zulip.com/accounts/find/) page and enter
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the email address that you signed up with. You will receive an email with the
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sign-in information for any Zulip organization(s) associated with your email
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address.
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* Find an email in your inbox with a subject that contains the phrase: `Zulip:
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Your new account details`. This email provides your organization's log in URL.
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* If you have visited your organization's log in page in the past, try reviewing
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your browser's history. Searching for `zulipchat.com` should find the right
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page if your Zulip organization is hosted on [Zulip
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Cloud](https://zulip.com/plans/).
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* You can ask your organization administrators for your Zulip URL.
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{tab|logged-in}
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* If using Zulip in the browser, your organization's Zulip log in URL is the first part
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of what you see in the URL bar (e.g., `<organization-name>.zulipchat.com` for
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[Zulip Cloud](https://zulip.com/plans/) organizations).
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* In the Desktop app, select **Copy Zulip URL** from the **Zulip** menu to
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copy the URL of the currently active organization. You can also access the
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**Copy Zulip URL** option by right-clicking on an organization logo in the
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**organizations sidebar** on the left.
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* In the Mobile app, tap your **profile picture** in the bottom right corner of
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the app, then tap **switch account** to see the URLs for all the organizations
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you are logged in to.
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* On [Zulip Cloud](https://zulip.com/plans/) and other Zulip servers updated to
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[Zulip 6.0 or
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higher](https://zulip.readthedocs.io/en/latest/overview/changelog.html#zulip-6-x-series),
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click on the **gear** (<i class="fa fa-cog"></i>) icon in the upper right
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corner of the web or desktop app. Your organization's log in URL is shown in the top
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section of the menu.
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{end_tabs}
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## Log in for the first time
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{start_tabs}
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@ -54,39 +102,22 @@ from the **Zulip** menu in the top menu bar.
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{end_tabs}
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For subsequent logins, see [switching between organizations](/help/switching-between-organizations).
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## Switch between organizations
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## Troubleshooting
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{!switching-between-organizations.md!}
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### I don't know my Zulip URL
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## Set or reset your password
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Some ideas:
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If you signed up using passwordless authentication and want to start logging in
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via email/password, you will need to create a password by following the instructions below. You can also reset a
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forgotten password.
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* If you know your organization is hosted on
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[zulip.com](https://zulip.com), go to [find my
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account](https://zulip.com/accounts/find/) and enter the email
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address that you signed up with.
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* Try guessing the URL. Zulip URLs often look like `<name>.zulipchat.com`,
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`zulip.<name>.com`, or `chat.<name>.com` (replace `<name>` with the name of your
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organization).
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* Ask your organization administrators for your Zulip URL.
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### I signed up with Google/GitHub auth and never set a password
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If you signed up using passwordless authentication and want to start logging
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in via email/password, you can
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[reset your password](/help/change-your-password).
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### I forgot my password
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You can [reset your password](/help/change-your-password). This requires
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access to the email address you currently have on file. We recommend
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[keeping your email address up to date](change-your-email-address).
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{!change-password-via-email-confirmation.md!}
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## Related articles
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* [Logging out](logging-out)
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* [Switching between organizations](switching-between-organizations)
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* [Change your email address](change-your-email-address)
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* [Change your password](change-your-password)
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* [Deactivate your account](deactivate-your-account)
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@ -2,30 +2,7 @@
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This article assumes you've [logged in](/help/logging-in) to each organization at least once.
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{start_tabs}
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{tab|web}
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You can log in to multiple Zulip organizations by opening multiple tabs, and
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logging into one Zulip organization in each tab. To switch Zulip organizations,
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just switch tabs.
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{tab|desktop}
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1. Click on a logo in the **organizations sidebar** on the left, or choose
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an organization from the **Window** menu in the top menu bar.
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{!desktop-toggle-sidebar-tip.md!}
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{tab|mobile}
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{!mobile-profile-menu.md!}
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1. Tap **Switch account**.
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1. Tap on the desired Zulip organization.
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{end_tabs}
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{!switching-between-organizations.md!}
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## Related articles
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@ -86,6 +86,8 @@ TAB_SECTION_LABELS = {
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"onelogin": "OneLogin",
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"azuread": "AzureAD",
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"keycloak": "Keycloak",
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"logged-in": "If you are logged in",
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"logged-out": "If you are logged out",
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}
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