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help: Improve documentation on importing exported organizations. 

This should help avoid confusion where some users used the Zulip
backup tool, not the import tool, to try to import their backups.
This commit is contained in:
Tim Abbott 2020-03-30 13:23:21 -07:00
parent 556a13b7d6
commit 724fcc74e8
2 changed files with 12 additions and 4 deletions
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6
docs/production/export-and-import.md
View File

@ -301,7 +301,9 @@ archive of all the organization's uploaded files.
* Ensure that the Zulip server you're importing into is running the same
version of Zulip as the server you're exporting from.
* For exports from zulipchat.com, run the following:
* For exports from zulipchat.com, you need to [upgrade to
master][upgrade-zulip-from-git], since we run run master on
zulipchat.com:
```
/home/zulip/deployments/current/scripts/upgrade-zulip-from-git master
@ -311,8 +313,6 @@ archive of all the organization's uploaded files.
zulipchat.com runs pre-release versions of Zulip that are often
several months of development ahead of the latest release.
Read the instructions [here][upgrade-zulip-from-git] for more details.
* Note that if your server has limited free RAM, you'll want to
shut down the Zulip server with `supervisorctl stop all` while
you run the import, since our minimal system requirements do not

10
templates/zerver/help/export-your-organization.md
View File

@ -32,6 +32,8 @@ Zulip Standard customers have access to **full export without member consent**.
1. After a few minutes, you'll be able to download the export as a `.tar.gz`
file from that page.
1. Import the tarball using [Zulip's logical data import tool][import-only].
{end_tabs}
Note that generating the export can take up to an hour for organizations
@ -48,6 +50,12 @@ with lots of messages or uploaded files.
1. We will verify that you are an organization administrator, and email you
instructions on how to collect member consent.
1. The end result of that process with be an archive in the same
format as the public exports discussed above, including extra
private stream and private message data for users who gave consent.
1. Import the tarball using [Zulip's logical data import tool][import-only].
{end_tabs}
Note that such an export will include all the messages received by any user
@ -81,5 +89,5 @@ their use of such an export.
* [Import into an on-premises installation][import-only]
[production-backups]: https://zulip.readthedocs.io/en/stable/production/export-and-import.html#backups
[export-and-import]: https://zulip.readthedocs.io/en/latest/production/export-and-import.html
[export-and-import]: https://zulip.readthedocs.io/en/latest/production/export-and-import.html#data-export
[import-only]: https://zulip.readthedocs.io/en/latest/production/export-and-import.html#import-into-a-new-zulip-server