diff --git a/help/resolve-a-topic.md b/help/resolve-a-topic.md
index 84fa6180bd..21817b0f9d 100644
--- a/help/resolve-a-topic.md
+++ b/help/resolve-a-topic.md
@@ -94,6 +94,59 @@ accident.
{end_tabs}
+## Search for messages in unresolved topics
+
+{start_tabs}
+
+{tab|desktop-web}
+
+1. Click the **search** () icon in the top bar to open the search box.
+
+1. Type `-is:resolved`, or start typing and select **Exclude topics marked as
+ resolved** from the typeahead.
+
+1. _(optional)_ Enter additional search terms or
+ [filters](/help/search-for-messages).
+
+1. Press Enter.
+
+!!! keyboard_tip ""
+
+ You can also use the / or Ctrl + K
+ keyboard shortcut to start searching messages.
+
+{end_tabs}
+
+!!! tip ""
+
+ To get a feed of unread messages in all unresolved topics, search for
+ `is:unresolved is:unread`.
+
+## Search for messages in resolved topics
+
+{start_tabs}
+
+{tab|desktop-web}
+
+1. Click the **search** () icon in the top bar to open the search box.
+
+1. Type `is:resolved`, or start typing and select **Topics marked as resolved**
+ from the typeahead.
+
+1. _(optional)_ Enter additional search terms or
+ [filters](/help/search-for-messages).
+
+1. Press Enter.
+
+!!! keyboard_tip ""
+
+ You can also use the / or Ctrl + K
+ keyboard shortcut to start searching messages.
+
+{end_tabs}
+
## Details
* Resolving a topic works by moving the messages to a new topic.