diff --git a/help/resolve-a-topic.md b/help/resolve-a-topic.md index 84fa6180bd..21817b0f9d 100644 --- a/help/resolve-a-topic.md +++ b/help/resolve-a-topic.md @@ -94,6 +94,59 @@ accident. {end_tabs} +## Search for messages in unresolved topics + +{start_tabs} + +{tab|desktop-web} + +1. Click the **search** () icon in the top bar to open the search box. + +1. Type `-is:resolved`, or start typing and select **Exclude topics marked as + resolved** from the typeahead. + +1. _(optional)_ Enter additional search terms or + [filters](/help/search-for-messages). + +1. Press Enter. + +!!! keyboard_tip "" + + You can also use the / or Ctrl + K + keyboard shortcut to start searching messages. + +{end_tabs} + +!!! tip "" + + To get a feed of unread messages in all unresolved topics, search for + `is:unresolved is:unread`. + +## Search for messages in resolved topics + +{start_tabs} + +{tab|desktop-web} + +1. Click the **search** () icon in the top bar to open the search box. + +1. Type `is:resolved`, or start typing and select **Topics marked as resolved** + from the typeahead. + +1. _(optional)_ Enter additional search terms or + [filters](/help/search-for-messages). + +1. Press Enter. + +!!! keyboard_tip "" + + You can also use the / or Ctrl + K + keyboard shortcut to start searching messages. + +{end_tabs} + ## Details * Resolving a topic works by moving the messages to a new topic.