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Avoid excessive feedback ticket headers. 

(imported from commit 84eb0945e23f670f4d343672dc5589a1867926d6)
This commit is contained in:
Steve Howell 2014-01-17 09:36:39 -05:00
parent 73a05d52f5
commit 4477ee4bba
1 changed files with 19 additions and 9 deletions
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28
zilencer/views.py
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@ -15,9 +15,11 @@ from zilencer.forms import EnterpriseToSForm
from error_notify import notify_server_error, notify_browser_error
from django.core.mail import send_mail
from django.conf import settings
import time
rest_dispatch = csrf_exempt((lambda request, *args, **kwargs: _rest_dispatch(request, globals(), *args, **kwargs)))
FEEDBACK_USER_TIMES = {}
def get_ticket_number():
fn = '/var/tmp/.feedback-bot-ticket-number'
@ -38,18 +40,26 @@ def submit_feedback(request, deployment, message=REQ(converter=json_to_dict)):
if len(subject) > 60:
subject = subject[:57].rstrip() + "..."
content = ''
sender_email = message['sender_email']
t = time.time()
ticket_number = get_ticket_number()
content = '\n~~~'
content += '\nticket Z%03d (@support please ack)' % (ticket_number,)
content += '\nsender: %s' % (message['sender_full_name'],)
content += '\nemail: %s' % (message['sender_email'],)
if 'sender_domain' in message:
content += '\nrealm: %s' % (message['sender_domain'],)
content += '\n~~~'
# We generate ticket numbers if it's been more than a few minutes
# since their last message. This avoids some noise when people use
# enter-send.
if t - FEEDBACK_USER_TIMES.get(sender_email, 0) > 180:
ticket_number = get_ticket_number()
content += '\n~~~'
content += '\nticket Z%03d (@support please ack)' % (ticket_number,)
content += '\nsender: %s' % (message['sender_full_name'],)
content += '\nemail: %s' % (sender_email,)
if 'sender_domain' in message:
content += '\nrealm: %s' % (message['sender_domain'],)
content += '\n~~~'
content += '\n\n'
content += '\n\n'
content += message['content']
FEEDBACK_USER_TIMES[sender_email] = t
internal_send_message("feedback@zulip.com", "stream", "support", subject, content)