diff --git a/docs/production/management-commands.md b/docs/production/management-commands.md
index 4e5e8ca635..2f0f87c66f 100644
--- a/docs/production/management-commands.md
+++ b/docs/production/management-commands.md
@@ -5,6 +5,9 @@ line. To help with this, Zulip ships with over 100 command-line tools
 implemented using the [Django management commands
 framework][django-management].
 
+Because management commands require server shell access, Zulip Cloud
+users will need to contact support for situations requiring them.
+
 ## Running management commands
 
 Start by logging in as the `zulip` user on the Zulip server. Then run