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corporate: Rename stream->channel in GUT Contact case study.

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Sayam Samal 2024-05-07 03:31:01 +05:30 committed by Tim Abbott
parent 15e9ac0581
commit 0ecd41acee
1 changed files with 4 additions and 4 deletions
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templates/corporate/case-studies/gut-contact-case-study.md
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@ -56,7 +56,7 @@ the messy conversation history was not worth preserving.
Erik put training videos on the company’s intranet to explain the switching Erik put training videos on the company’s intranet to explain the switching
process, and to give an overview of key new features. Employees were encouraged process, and to give an overview of key new features. Employees were encouraged
to play around with Zulip, create streams, and chat with each other. After a to play around with Zulip, create channels, and chat with each other. After a
month of running Zulip in parallel with Rocket.Chat, the old system was turned month of running Zulip in parallel with Rocket.Chat, the old system was turned
off. off.
@ -72,15 +72,15 @@ off.
GUT contact offers employees the flexibility to work from one of 10 offices GUT contact offers employees the flexibility to work from one of 10 offices
across 3 countries, or from their home office. This makes Zulip a critical across 3 countries, or from their home office. This makes Zulip a critical
communication tool across all job functions. There is a stream for each communication tool across all job functions. There is a channel for each
department (IT, human resources, etc.), as well as a dedicated stream for each department (IT, human resources, etc.), as well as a dedicated channel for each
customer, where team leaders post daily updates. customer, where team leaders post daily updates.
For agents, many of whom are not fully comfortable with modern software, Zulip For agents, many of whom are not fully comfortable with modern software, Zulip
being easy to use is invaluable. "We checked out Microsoft Teams and Mattermost, being easy to use is invaluable. "We checked out Microsoft Teams and Mattermost,
and most of our users didn’t like these programs, because they didn’t know how and most of our users didn’t like these programs, because they didn’t know how
to work with them,” Erik says. “In Zulip, agents love the “Combined feed” view,” to work with them,” Erik says. “In Zulip, agents love the “Combined feed” view,”
which combines direct messages and stream messages into a single feed. “Unlike which combines direct messages and channel messages into a single feed. “Unlike
other chat apps, you don’t have to click on each channel separately to see other chat apps, you don’t have to click on each channel separately to see
unreads,” Erik explains. unreads,” Erik explains.