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corporate: Rename stream->channel in GUT Contact case study.
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@ -56,7 +56,7 @@ the messy conversation history was not worth preserving.
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Erik put training videos on the company’s intranet to explain the switching
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process, and to give an overview of key new features. Employees were encouraged
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to play around with Zulip, create streams, and chat with each other. After a
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to play around with Zulip, create channels, and chat with each other. After a
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month of running Zulip in parallel with Rocket.Chat, the old system was turned
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off.
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@ -72,15 +72,15 @@ off.
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GUT contact offers employees the flexibility to work from one of 10 offices
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across 3 countries, or from their home office. This makes Zulip a critical
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communication tool across all job functions. There is a stream for each
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department (IT, human resources, etc.), as well as a dedicated stream for each
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communication tool across all job functions. There is a channel for each
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department (IT, human resources, etc.), as well as a dedicated channel for each
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customer, where team leaders post daily updates.
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For agents, many of whom are not fully comfortable with modern software, Zulip
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being easy to use is invaluable. "We checked out Microsoft Teams and Mattermost,
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and most of our users didn’t like these programs, because they didn’t know how
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to work with them,” Erik says. “In Zulip, agents love the “Combined feed” view,”
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which combines direct messages and stream messages into a single feed. “Unlike
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which combines direct messages and channel messages into a single feed. “Unlike
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other chat apps, you don’t have to click on each channel separately to see
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unreads,” Erik explains.
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