diff --git a/.github/ISSUE_TEMPLATE/1_discussed_on_czo.md b/.github/ISSUE_TEMPLATE/1_discussed_on_czo.md
new file mode 100644
index 0000000000..6eab64c6d0
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/1_discussed_on_czo.md
@@ -0,0 +1,10 @@
+---
+name: Issue discussed in the Zulip development community
+about: Bug report, feature or improvement already discussed on chat.zulip.org.
+---
+
+<!-- Issue description -->
+
+<!-- Link to a message in the chat.zulip.org discussion. Message links will still work even if the topic is renamed or resolved. Link back to this issue from the chat.zulip.org thread. -->
+
+CZO thread
diff --git a/.github/ISSUE_TEMPLATE/2_bug_report.md b/.github/ISSUE_TEMPLATE/2_bug_report.md
new file mode 100644
index 0000000000..24d2f227fb
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+++ b/.github/ISSUE_TEMPLATE/2_bug_report.md
@@ -0,0 +1,17 @@
+---
+name: Bug report
+about: A concrete bug report with steps to reproduce the behavior. (See also "Possible bug" below.)
+labels: ["bug"]
+---
+
+<!-- Describe what you were expecting to see, what you saw instead, and steps to take in order to reproduce the buggy behavior. Screenshots can be helpful. -->
+
+<!-- Check the box for the version of Zulip you are using (see https://zulip.com/help/view-zulip-version).-->
+
+**Zulip Server and web app version:**
+
+- [ ] Zulip Cloud (`*.zulipchat.com`)
+- [ ] Zulip Server 7.0+
+- [ ] Zulip Server 6.0+
+- [ ] Zulip Server 5.0 or older
+- [ ] Other or not sure
diff --git a/.github/ISSUE_TEMPLATE/3_feature_request.md b/.github/ISSUE_TEMPLATE/3_feature_request.md
new file mode 100644
index 0000000000..762ffb6866
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/3_feature_request.md
@@ -0,0 +1,6 @@
+---
+name: Feature or improvement request
+about: A specific proposal for a new feature of improvement. (See also "Feature suggestion or feedback" below.)
+---
+
+<!-- Describe the proposal, including how it would help you or your organization. -->
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 0000000000..d11745f709
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,14 @@
+blank_issues_enabled: true
+contact_links:
+  - name: Possible bug
+    url: https://zulip.readthedocs.io/en/latest/contributing/reporting-bugs.html
+    about: Report unexpected behavior that may be a bug.
+  - name: Feature suggestion or feedback
+    url: https://zulip.readthedocs.io/en/latest/contributing/suggesting-features.html
+    about: Start a discussion about your idea for improving Zulip.
+  - name: Issue with running or upgrading a Zulip server
+    url: https://zulip.readthedocs.io/en/latest/production/troubleshooting.html
+    about: We provide free, interactive support for the vast majority of questions about running a Zulip server.
+  - name: Other support requests and sales questions
+    url: https://zulip.com/help/contact-support
+    about: Contact us — we're happy to help!