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help: Update /help/edit-or-delete-a-message for clarity and consistency.

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Alya Abbott 2023-04-25 14:10:56 -07:00 committed by Tim Abbott
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116
help/edit-or-delete-a-message.md
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@ -1,17 +1,17 @@
# Edit or delete a message
!!! warn ""
Zulip makes it possible to edit the content of your messages, letting you fix
typos, clarify your thoughts, etc. You can also delete your messages if this is
allowed in your organization.
**Note:** Editing message topic is discussed in a
[separate guide](/help/rename-a-topic).
Organization administrators can
[configure](/help/restrict-message-editing-and-deletion) who can edit and delete
messages, and set time limits for these actions. Administrators can delete other
users' messages, but can never edit the content.
By default, Zulip allows you to edit the content of your messages within 10
minutes of when you send them. Organization administrators can
[change the time limit](/help/restrict-message-editing-and-deletion),
remove the time limit, or remove the ability to edit messages entirely.
!!! tip ""
Administrators can delete other users' messages, but can never edit the
content.
You can also [edit message topics](/help/rename-a-topic).
## Edit a message
@ -21,21 +21,20 @@ content.
{!message-actions.md!}
1. Click the **pencil** (<i class="fa fa-pencil"></i>) icon.
1. Click the **pencil** (<i class="fa fa-pencil"></i>) icon. If you do not see
the **pencil** (<i class="fa fa-pencil"></i>) icon, you do not have
permission to edit this message.
1. Edit the content of the message.
1. Click **Save**.
!!! warn ""
**Note:** If you don't see the **pencil** (<i class="fa fa-pencil"></i>) icon,
you are not permitted to edit this message.
{tab|mobile}
{!message-long-press-menu.md!}
1. Tap **Edit message**.
1. Tap **Edit message**. If you do not see the **Edit message** option, you do
not have permission to edit this message.
1. Edit the content of the message.
@ -52,14 +51,14 @@ content.
[view a message's edit history](/help/view-a-messages-edit-history)
if it is [enabled](/help/disable-message-edit-history) in your organization.
## Delete a message
## Delete message content
Editing a message to delete its content will cause the message to be
displayed as **(deleted)**. The original sender and timestamp of the
message will still be displayed, and the original content of the
message is still accessible via Zulip's [edit
history](/help/view-a-messages-edit-history) feature. This can be the
least confusing option for other users.
Editing a message to delete its content will cause the message to be displayed
as **(deleted)**. The original sender and timestamp of the message will still
be displayed, and the original content of the message is still accessible via
Zulip's [edit history](/help/view-a-messages-edit-history) feature. This can be
the best option for avoiding confusion if other users have already responded to
your message.
{start_tabs}
@ -67,69 +66,64 @@ least confusing option for other users.
{!message-actions.md!}
1. Click the **pencil** (<i class="fa fa-pencil"></i>) icon.
1. Click the **pencil** (<i class="fa fa-pencil"></i>) icon. If you do not see
the **pencil** (<i class="fa fa-pencil"></i>) icon, you do not have
permission to delete the content of this message.
1. Delete the content of the message.
1. Click **Save**.
!!! warn ""
**Note:** If you don't see the **pencil** (<i class="fa fa-pencil"></i>) icon,
you are not permitted to edit this message.
{tab|mobile}
{!message-long-press-menu.md!}
1. Tap **Delete message** to delete the content of the message.
1. Tap **Delete message** to delete the content of the message. If you do not
see the **Delete message** option, you do not have permission to delete the
content of this message.
{end_tabs}
### Delete a message completely
## Delete a message completely
For cases where someone accidentally shared secret information publicly
(e.g. you posted an employee's salary), it can make sense to delete a
message completely.
In some cases, such as when a message accidentally shares secret information, or
contains spam or abuse, it makes sense to delete a message completely. Deleted
messages will immediately disappear from the UI in all official Zulip clients.
By default, only administrators can delete messages, though this can be
[configured](/help/restrict-message-editing-and-deletion) by an organization
administrator.
Any uploaded files referenced only by deleted messages will be immediately
inaccessible. Note that an uploaded file shared in multiple messages will be
deleted only when *all* of those messages are deleted.
It's important to understand that anyone who received the message
before you deleted it could have made a copy of its content. Even if
no one is online when you send the message, users may have received
the message via email or mobile notifications. So if you
accidentally shared secret information that you can change, like a
password, you may want to change that password regardless of whether
you also delete the message.
{start_tabs}
{tab|desktop-web}
{!message-actions-menu.md!}
1. Select **Delete message**.
1. Select **Delete message**. If you do not see the **Delete message** option,
you do not have permission to delete this message completely.
1. Approve by clicking **Confirm**.
2. Approve by clicking **Confirm**.
{end_tabs}
If you don't see the **Delete message** option, it means you don't have
permissions to delete that message.
## Restoring deleted messages
## How deletion works
* Deleted messages will immediately disappear from the UI in all
official Zulip clients.
* Any uploaded files referenced only by deleted messages will also be
immediately inaccessible (An uploaded file shared in multiple
messages will not be deleted until all of those messages are
deleted).
* It's important to understand that anyone who received the message
before you deleted it could have made a copy of its content. Even if
no one is online when you send the message, users may have received
the message via email or mobile notifications. So if you
accidentally shared secret information that you can change, like a
password, you may want to change that password regardless of whether
you also delete the message.
* For protection against accidental or immediately regretted
deletions, messages deleted directly or via a [message retention
policy](/help/message-retention-policy) are archived for 30 days in a
format that can be restored by a server administrator. After that
time, they are permanently and irrecoverably deleted from the Zulip
server. Server administrators can adjust the archival time using
the `ARCHIVED_DATA_VACUUMING_DELAY_DAYS` setting.
For protection against accidental or immediately regretted
deletions, messages deleted directly or via a [message retention
policy](/help/message-retention-policy) are archived for 30 days in a
format that can be restored by a server administrator. After that
time, they are permanently and irrecoverably deleted from the Zulip
server. Server administrators can adjust the archival time using
the `ARCHIVED_DATA_VACUUMING_DELAY_DAYS` setting.
## Related articles

2
help/message-retention-policy.md
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@ -64,7 +64,7 @@ Standard hosting.
if you discover a misconfiguration accidentally deleted content you
meant to preserve, contact Zulip support promptly for assistance with
restoration. See the [deletion
documentation](/help/edit-or-delete-a-message#how-deletion-works) for
documentation](/help/edit-or-delete-a-message#delete-a-message-completely) for
more details on precisely how message deletion works in Zulip.
## Related articles