zulip/help/import-from-gitter.md

# Import from Gitter (beta)

You can import your current workspace into a Zulip organization. It's a great way
to preserve your workspace history when you migrate to Zulip, and to
make the transition easy for the members of your organization.

The import will include your organization's:

* **Name**
* **Message history**, including attachments and emoji reactions
* **Users**, including names and avatars
* **Channels**, including all user subscriptions

## Import process overview

To import your Gitter organization into Zulip, you will need to take the
following steps, which are described in more detail below:

{start_tabs}

1. [Export your Gitter data.](#export-your-gitter-data)

1. [Import your Gitter data into Zulip.](#import-your-data-into-zulip)

1. [Get your organization started with Zulip!](#get-your-organization-started-with-zulip)

{end_tabs}

## Import your organization from Gitter into Zulip

### Export your Gitter data

Gitter's [data export tool](https://github.com/minrk/archive-gitter) allows you
to export all public channel messages.

{start_tabs}

1. Export your Gitter data. You will receive `.json` files of the public
   rooms that you are a part of.

1. Select the `gitter_data.json` file of the room which you want to
   import into Zulip.

!!! warn ""

    **Note:** You will need a Gitter API token to export data. You can get this
    token by following the instructions in the **Getting Started** section of
    the [Gitter documentation](https://developer.gitter.im/docs/).

{end_tabs}

### Import your data into Zulip

{!import-your-data-into-zulip.md!}

{start_tabs}

{tab|zulip-cloud}

{!import-into-a-zulip-cloud-organization.md!}

1. The **username** that will have the [owner role](/help/roles-and-permissions)
   in your Zulip organization.

{!import-zulip-cloud-organization-warning.md!}

{tab|self-hosting}

{!import-into-a-self-hosted-zulip-server.md!}

1. To import into an organization hosted on the root domain
   (`EXTERNAL_HOST`) of the Zulip installation, run the following
   commands.

{!import-self-hosted-server-tips.md!}

    ```
    cd /home/zulip/deployments/current
    ./scripts/stop-server
    ./manage.py convert_gitter_data /tmp/gitter_data.json --output /tmp/converted_gitter_data
    ./manage.py import '' /tmp/converted_gitter_data
    ./scripts/start-server
    ```

    Alternatively, to import into a custom subdomain, run:

    ```
    cd /home/zulip/deployments/current
    ./scripts/stop-server
    ./manage.py convert_gitter_data /tmp/gitter_data.json --output /tmp/converted_gitter_data
    ./manage.py import <subdomain> /tmp/converted_gitter_data
    ./scripts/start-server
    ```

1. Follow [step 4](https://zulip.readthedocs.io/en/stable/production/install.html#step-4-configure-and-use)
   of the guide for [installing a new Zulip
   server](https://zulip.readthedocs.io/en/stable/production/install.html).

{end_tabs}

#### Import details

Whether you are using Zulip Cloud or self-hosting Zulip, here are a few notes to
keep in mind about the import process:

- [Gitter's export tool](https://github.com/minrk/archive-gitter) does not export
  workspace settings, so you will need to [configure the settings for your Zulip
  organization](/help/customize-organization-settings). This includes settings
  like [email visibility](/help/configure-email-visibility),
  [message editing permissions](/help/restrict-message-editing-and-deletion),
  and [how users can join your organization](/help/restrict-account-creation).

- Gitter's export tool does not export user settings, so users in your organization
  may want to [customize their account settings](/help/getting-started-with-zulip).

- The [Gitter API][gitter-api-user-data] doesn't contain data on which users are
  administrators of a Gitter channel.  As a result, all Gitter users are imported
  into Zulip as [members](/help/roles-and-permissions).

- Gitter's export tool doesn't export email addresses, only GitHub usernames.
  Zulip's import tool will set GitHub as the only authentication method enabled
  by default to avoid user confusion.

- You can merge multiple Gitter channels into a single Zulip
  organization using [this
  tool](https://github.com/minrk/archive-gitter/pull/5).

- Zulip's import tool doesn't translate Gitter's Markdown format into Zulip's
  Markdown format (there are a few corner cases where the syntax is different).
  Additionally, Gitter's issue mention syntax isn't translated.

- Message edit history is not imported.

[grant-admin-access]: https://zulip.readthedocs.io/en/latest/production/management-commands.html#grant-administrator-access)
[gitter-api-user-data]: https://developer.gitter.im/docs/user-resource

## Get your organization started with Zulip

Once the import process is completed, you will need to:

{start_tabs}

1. [Configure the settings for your organization](/help/customize-organization-settings),
   which are not exported. This includes settings like [email
   visibility](/help/configure-email-visibility), [message editing
   permissions](/help/restrict-message-editing-and-deletion),
   and [how users can join your organization](/help/restrict-account-creation).

2. [Configure user roles](/help/change-a-users-role). Only organization owners
   and administrators can do this.
    * If you [import into Zulip Cloud](#import-your-data-into-zulip), you will
    specify the user whose account will have the owner role when you request the
    import.
    * If you self-host, you can follow the Zulip documentation on [making a user an
    organization owner from the terminal][grant-admin-access] to mark the appropriate
    users as organization owners.

3. All users from your previous workspace will have accounts in your new Zulip
   organization. However, you will need to let users know about their new
   accounts, and [how they will log in for the first time
   ](#how-users-will-log-in-for-the-first-time).

4. Share the URL for your new Zulip organization, and (recommended) the [Getting
   started with Zulip guide](/help/getting-started-with-zulip).

5. Migrate any [integrations](/integrations).

{end_tabs}

## How users will log in for the first time

When you create your organization, users will immediately be able to log in
without a password using GitHub as the [authentication method
](/help/configure-authentication-methods). Once they log
in, users whose accounts have been imported will need to [change their Zulip
email address](/help/change-your-email-address) in order to receive [email
notifications](/help/email-notifications).

!!! warn ""

    A user's email notifications will not work until they update the email
    associated with their Zulip account.

When user accounts are imported, users initially do not have passwords
configured. Users can [reset their own passwords](/help/change-your-password) by
following the instructions on your Zulip organization's login page.

!!! tip ""

    For security reasons, passwords are never exported.

## Related articles

* [Choosing between Zulip Cloud and self-hosting](/help/zulip-cloud-or-self-hosting)
* [Setting up your organization](/help/getting-your-organization-started-with-zulip)
* [Getting started with Zulip](/help/getting-started-with-zulip)