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zulip/templates/zerver/emails/internal_billing_notice.txt

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remote-support: Include billing entity name in internal billing notice. Adds a line to the top of the internal_billing_notice email with the billing entity's display name. Makes sure all internal_billng_notice email subjects also include the billing entity's display name. Makes small updates to the notice text for some cases.
2024-03-20 15:46:12 +01:00
Internal billing notice for {{ billing_entity }}.
stripe: Use a common email template for internal billing notices. This is a prep commit which replaces the 'invoice_overdue' and 'reminder_to_review_plan' email templates with 'internal_billing_notice'. This will help us to use the same template as we plan to send an email to sales when a remote realm with paid plan attached is locally deleted.
2024-02-29 10:26:41 +01:00
{% if notice_reason == "fixed_price_plan_ends_soon" %}
Reminder to re-evaluate the pricing and configure a new fixed-price plan accordingly.
{% elif notice_reason == "invoice_overdue" %}
remote-support: Include billing entity name in internal billing notice. Adds a line to the top of the internal_billing_notice email with the billing entity's display name. Makes sure all internal_billng_notice email subjects also include the billing entity's display name. Makes small updates to the notice text for some cases.
2024-03-20 15:46:12 +01:00
Recent invoice is overdue for payment.
stripe: Use a common email template for internal billing notices. This is a prep commit which replaces the 'invoice_overdue' and 'reminder_to_review_plan' email templates with 'internal_billing_notice'. This will help us to use the same template as we plan to send an email to sales when a remote realm with paid plan attached is locally deleted.
2024-02-29 10:26:41 +01:00
Last data upload: {{ last_audit_log_update }}
zilencer: Notify when paid plan attached to now-deleted remote realm. When a server doesn't submit a remote realm info which was previously submitted, we mark it as locally deleted. If such a realm has paid plan attached to it, we should investigate. This commit adds logic to send an email to sales@zulip.com for investigation.
2024-02-29 08:30:13 +01:00
{% elif notice_reason == "locally_deleted_realm_on_paid_plan" %}
remote-support: Include billing entity name in internal billing notice. Adds a line to the top of the internal_billing_notice email with the billing entity's display name. Makes sure all internal_billng_notice email subjects also include the billing entity's display name. Makes small updates to the notice text for some cases.
2024-03-20 15:46:12 +01:00
Investigate why remote realm is marked as locally deleted when it's on a paid plan.
corporate: Make initial upgrade license checks more robust. In cases where the seat count for automated license management is stale when the upgrade process is initiated and the user has chosen automated license management, we should get the current billable license count when doing the initial payment/charge. Also, makes the post-payment check for inconsistencies more robust in that we check for both under and over billing cases. In the case where the customer may have been overbilled, an email is sent to the billing support team so that manual investigation can happen.
2024-09-11 19:06:47 +02:00
{% elif notice_reason == "license_discrepancy" %}
Discrepancy in licenses when upgraded to current plan.
Licenses paid for: {{ paid_licenses }}.
Reported licenses in use: {{ current_licenses }}.
stripe: Use a common email template for internal billing notices. This is a prep commit which replaces the 'invoice_overdue' and 'reminder_to_review_plan' email templates with 'internal_billing_notice'. This will help us to use the same template as we plan to send an email to sales when a remote realm with paid plan attached is locally deleted.
2024-02-29 10:26:41 +01:00
{% endif %}
Support URL: {{ support_url }}