2018-08-15 03:09:59 +02:00
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# Troubleshooting desktop notifications
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2018-09-16 01:54:05 +02:00
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First, make sure you have enabled
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2018-08-15 03:09:59 +02:00
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[desktop notifications for PMs](/help/pm-mention-alert-notifications) or for the
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[stream](/help/stream-notifications) you are testing with.
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Desktop notifications are triggered when a message arrives, and Zulip is not
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in focus or the message is offscreen. You must have Zulip open in a browser
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tab or in the Zulip desktop app to receive desktop notifications.
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**Visual desktop notifications** appear in the corner of your main monitor.
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**Audible desktop notifications** make a sound.
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The most common issue is that your browser or system settings are blocking
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notifications from Zulip.
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## Desktop app on macOS
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1. Open your Mac **System Preferences** and select **Notifications**.
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2. Select **Zulip** from the list of apps.
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3. Configure the notification style that you would like Zulip to use.
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## Desktop app on Windows
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1. Click the **Start** button and select **Settings**. Select **System**,
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and then **Notifications & actions**.
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2. Select **Zulip** from the list of apps.
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3. Configure the notification style that you would like Zulip to use.
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## Firefox
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1. Open the Firefox **Edit** menu. Select **Preferences**.
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2. On the left, select **Privacy & Security**. Scroll to the **Permissions**
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section and select the **Settings** button next to **Notifications**.
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3. Find the URL for your Zulip organization, and adjust the **Status**
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selector to **Allow**.
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## Chrome
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1. Click on **Secure** to the left of the URL bar. It should be green and
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have a lock icon next to it.
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1. Set **Notifications** and **Sound** to **Allow**.
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Alternate instructions:
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1. Open the Chrome **Edit** menu. Select **Preferences**.
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2. On the top left, select the menu icon (<i class="fa
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fa-bars"></i>). Select **Advanced**, and then **Privacy & Security**.
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Click on **Content settings** (partway down the page), and select
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**Notifications**.
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3. If the Zulip URL for your organization is listed under **Blocked**,
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select the menu icon (<i class="fa fa-ellipsis-v"></i>) to its right, and
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click **Remove**.
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4. Next to **Allow**, click **Add**.
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5. Paste the Zulip URL for your organization into the site field, and click
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**Add**.
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