mirror of https://github.com/zulip/zulip.git
33 lines
1.2 KiB
Python
33 lines
1.2 KiB
Python
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# Webhooks for external integrations.
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from __future__ import absolute_import
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from zerver.models import get_client
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from zerver.lib.actions import check_send_message
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from zerver.lib.response import json_success, json_error
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from zerver.decorator import authenticated_rest_api_view
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def truncate(string, length):
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if len(string) > length:
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string = string[:length-3] + '...'
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return string
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@authenticated_rest_api_view
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def api_zendesk_webhook(request, user_profile):
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"""
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Zendesk uses trigers with message templates. This webhook uses the
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ticket_id and ticket_title to create a subject. And passes with zendesk
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user's configured message to zulip.
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"""
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try:
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ticket_title = request.POST['ticket_title']
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ticket_id = request.POST['ticket_id']
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message = request.POST['message']
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stream = request.POST.get('stream', 'zendesk')
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except KeyError as e:
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return json_error('Missing post parameter %s' % (e.message,))
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subject = truncate('#%s: %s' % (ticket_id, ticket_title), 60)
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check_send_message(user_profile, get_client('ZulipZenDeskWebhook'), 'stream',
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[stream], subject, message)
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return json_success()
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