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user docs: Add moderating open organizations.
2018-09-14 20:10:23 +02:00
# Moderating open organizations
help: Add streams and topics and moderation to Guides.
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An **open organization** is one where
help: Rework docs for joining and inviting.
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[anyone can join without an invitation](/help/allow-anyone-to-join-without-an-invitation).
help: Add streams and topics and moderation to Guides.
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Moderation is a big part of making an open community work.
user docs: Add moderating open organizations.
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## Prevention
mute user: Add user documentation page. Also link to it from the API documentation page, other help pages, and the confirmation dialog for muting a user. With substantial edits by tabbott and alya.
2021-05-08 15:51:20 +02:00
Zulip has many features designed to simplify moderation by preventing
problematic behavior:
realm: Add private_message_policy setting. This experimental setting disables sending private messages in Zulip in a crude way (i.e. users get an error when they try to send one). It makes no effort to adjust the UI to avoid advertising the idea of sending private messages. Fixes #6617.
2020-01-08 01:49:44 +01:00
help: Rework docs for joining and inviting.
2019-02-27 07:14:13 +01:00
* [Disallow disposable email addresses](/help/allow-anyone-to-join-without-an-invitation)
docs: Advertise support for GitLab authentication.
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or [require users to log in via GitHub or GitLab](/help/configure-authentication-methods).
user docs: Add moderating open organizations.
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* Restrict who can [create streams](/help/configure-who-can-create-streams),
realm: Add private_message_policy setting. This experimental setting disables sending private messages in Zulip in a crude way (i.e. users get an error when they try to send one). It makes no effort to adjust the UI to avoid advertising the idea of sending private messages. Fixes #6617.
2020-01-08 01:49:44 +01:00
[create bots](/help/restrict-bot-creation), [send private
messages](/help/restrict-private-messages), or
user docs: Add moderating open organizations.
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[add custom emoji](/help/only-allow-admins-to-add-emoji).
* Link to a code of conduct in your
[organization description](/help/create-your-organization-profile)
(displayed on the registration page).
settings: Migrate to stream_post_policy structure. This commit includes a new `stream_post_policy` setting, by replacing the `is_announcement_only` field from the Stream model, which is done by mirroring the structure of the existing `create_stream_policy`. It includes the necessary schema and database migrations to migrate the is_announcement_only boolean field to stream_post_policy, a smallPositiveInteger field similar to many other settings. This change is done to allow organization administrators to restrict new members from creating and posting to a stream. However, this does not affect admins who are new members. With many tweaks by tabbott to documentation under /help, etc. Fixes #13616.
2020-02-04 21:50:55 +01:00
* Create a [default stream](/help/set-default-streams-for-new-users)
for announcements where [only admins can
post](/help/stream-sending-policy).
help: Update docs for new member settings. Fixes various mistakes and also rewrites some stuff.
2019-06-10 02:47:21 +02:00
* Add a [waiting period](/help/restrict-permissions-of-new-members) before
new users can take disruptive actions.
mute user: Add user documentation page. Also link to it from the API documentation page, other help pages, and the confirmation dialog for muting a user. With substantial edits by tabbott and alya.
2021-05-08 15:51:20 +02:00
* [Restrict visibility of email addresses](/help/restrict-visibility-of-email-addresses)
to prevent off-platform spam.
docs: Extract help doc for wildcard mention policy. This commit moves the wildcard mentions documentation to a top-level page. Edited by tabbott to deduplicate with the existing docs, and add cross-links.
2020-10-26 20:08:00 +01:00
* [Restrict wildcard mentions](/help/restrict-wildcard-mentions)
help: Lightly advertise moderator users role.
2021-04-30 00:52:15 +02:00
so only [moderators](/help/roles-and-permissions) can mention everyone in your organization.
user docs: Add moderating open organizations.
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## Response
mute user: Add user documentation page. Also link to it from the API documentation page, other help pages, and the confirmation dialog for muting a user. With substantial edits by tabbott and alya.
2021-05-08 15:51:20 +02:00
The following features are an important part of an organization's
playbook when responding to abuse or spam that is not prevented by the
organization's policy choices.
* Individual users can [mute abusive users](/help/mute-a-user) to stop
harassment that moderators have not yet addressed, or [collapse
individual messages](/help/collapse-a-message) that they don't want
to see.
user docs: Add moderating open organizations.
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* [Ban (deactivate) users](/help/deactivate-or-reactivate-a-user) acting in
bad faith. You can reactivate them later if they repent.
mute user: Add user documentation page. Also link to it from the API documentation page, other help pages, and the confirmation dialog for muting a user. With substantial edits by tabbott and alya.
2021-05-08 15:51:20 +02:00
* Investigate behavior using the `streams:public
sender:user@example.com` [search
operators](/help/search-for-messages) to find all messages sent by a
user.
streams: Use "archive stream" phrasing instead of "delete stream". The previous phrasing was misleading in relation to what the action actually does.
2021-03-31 16:15:24 +02:00
* Delete messages, [archive streams](/help/archive-a-stream), and
user docs: Add moderating open organizations.
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[unsubscribe users from streams](/help/add-or-remove-users-from-a-stream).
help: Improve reference to moving topics in moderation guide.
2021-05-13 18:25:54 +02:00
* [Move topics](/help/rename-a-topic), including between streams, when
users start conversations in the wrong place.
mute user: Add user documentation page. Also link to it from the API documentation page, other help pages, and the confirmation dialog for muting a user. With substantial edits by tabbott and alya.
2021-05-08 15:51:20 +02:00
* [Change users' names](/help/change-a-users-name) (e.g. to "Name (Spammer)")
for users who sent spam private messages to many community members.
user docs: Add moderating open organizations.
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* [Deactivate bots](/help/deactivate-or-reactivate-a-bot) or
help: Update text and style of Organization settings articles.
2019-04-03 01:12:26 +02:00
[delete custom emoji](/help/add-custom-emoji#delete-custom-emoji).
user docs: Add moderating open organizations.
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## In the works
* **Delete spammer**. This will wipe the user from your Zulip, by deleting
all their messages and reactions, banning them, etc.
* **New users join as guests**. This will allow users joining via open
registration to have extremely limited permissions by default, but still
enough permissions to ask the core team a question or to get a feel for your
community.
* **Public archive**. This will give a read-only view of selected streams,
removing the need in some organizations for having open registration.