zulip/zerver/webhooks/groove/tests.py

from zerver.lib.test_classes import WebhookTestCase


class GrooveHookTests(WebhookTestCase):
    STREAM_NAME = 'groove'
    URL_TEMPLATE = '/api/v1/external/groove?stream={stream}&api_key={api_key}'
    FIXTURE_DIR_NAME = 'groove'

    # This test simulates the condition when a new ticket comes.
    def test_groove_ticket_started(self) -> None:
        expected_topic = "notifications"
        expected_message = """
Test Name submitted new ticket [#9: Test Subject](https://ghostfox.groovehq.com/groove_client/tickets/68659446):

``` quote
The content of the body goes here.
```
""".strip()

        self.send_and_test_stream_message('ticket_started', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when a ticket
    # is assigned to an agent.
    def test_groove_ticket_assigned_agent_only(self) -> None:
        expected_topic = "notifications"
        expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (open) assigned to agent@example.com."
        self.send_and_test_stream_message('ticket_assigned__agent_only', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when a ticket
    # is assigned to an agent in a group.
    def test_groove_ticket_assigned_agent_and_group(self) -> None:
        expected_topic = "notifications"
        expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (open) assigned to agent@example.com from group2."

        self.send_and_test_stream_message('ticket_assigned__agent_and_group', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when a ticket
    # is assigned to a group.
    def test_groove_ticket_assigned_group_only(self) -> None:
        expected_topic = "notifications"
        expected_message = "[#9: Test Subject](https://testteam.groovehq.com/groove_client/tickets/68659446) (pending) assigned to group2."
        self.send_and_test_stream_message('ticket_assigned__group_only', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when a ticket
    # is assigned to no one.
    def test_groove_ticket_assigned_no_one(self) -> None:
        self.subscribe(self.test_user, self.STREAM_NAME)
        result = self.client_post(self.url, self.get_body('ticket_assigned__no_one'),
                                  content_type="application/x-www-form-urlencoded",
                                  HTTP_X_GROOVE_EVENT='ticket_assigned')
        self.assert_json_success(result)

    # This simulates the notification when an agent replied to a ticket.
    def test_groove_agent_replied(self) -> None:
        expected_topic = "notifications"
        expected_message = """
agent@example.com replied to [ticket #776](https://ghostfox.groovehq.com/groove_client/tickets/68667295):

``` quote
Hello , This is a reply from an agent to a ticket
```
""".strip()

        self.send_and_test_stream_message('agent_replied', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when a customer replied to a ticket.
    def test_groove_customer_replied(self) -> None:
        expected_topic = "notifications"
        expected_message = """
rambo@example.com replied to [ticket #440](https://ghostfox.groovehq.com/groove_client/tickets/68666538):

``` quote
Hello agent, thanks for getting back. This is how a reply from customer looks like.
```
""".strip()

        self.send_and_test_stream_message('customer_replied', expected_topic, expected_message,
                                          content_type="application/x-www-form-urlencoded")

    # This simulates the condition when an agent left a note.
    def test_groove_note_added(self) -> None:
        expected_topic = "notifications"
        expected_message = """
anotheragent@example.com left a note on [ticket #776](https://ghostfox.groovehq.com/groove_client/tickets/68667295):

``` quote
This is a note added to  a ticket
```
""".strip()

        self.send_and_test_stream_message('note_added', expected_topic, expected_message,
                                          content_type="application/x-ww-form-urlencoded")

    def get_body(self, fixture_name: str) -> str:
        return self.webhook_fixture_data("groove", fixture_name, file_type="json")