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zulip/templates/zerver/help/contact-support.md

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help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
# Contact support
help: Document we just use email for billing.
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General and technical support for Zulip is available through three
channels:
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
* [chat.zulip.org][chat-zulip-org], the Zulip development community.
Depending on the time of day/week of your query and the complexity
of your question, you may get complete responses immediately or up
to a couple days later, but Zulip's threading makes it easy for us
to reply to every thread. Please read the community conventions
(linked above) and choose a topic when starting a conversation.
docs: Replace support@zulipchat.com with support@zulip.com. The new address is cleaner and shorter.
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* We aim to reply to [email support](mailto:support@zulip.com)
help: Add article for how to get support. This page isn't polished properly and I'm not sure it's the best decision tree here, but it's definitely better to have this page than not, and we can always adjust forward. Fixes #10033.
2020-05-04 09:24:19 +02:00
questions within a business day. Simple queries or requests for
data imports generally receive faster replies.
* GitHub [server](https://github.com/zulip/zulip/issues/new), web
[frontend](https://github.com/zulip/zulip/issues/new), [mobile
app](https://github.com/zulip/zulip-mobile/issues/new), [desktop
app](https://github.com/zulip/zulip-desktop/issues/new). If you
aren't able to provide a clear bug report or are otherwise
uncertain, it can be helpful to discuss in chat.zulip.org first to
help create a better GitHub issue.
* We don't offer phone support except as part of enterprise contracts.
We love hearing feedback! Please reach out if you have feedback,
questions, or just want to brainstorm how to make Zulip work for your
organization.
[chat-zulip-org]: https://zulip.readthedocs.io/en/latest/contributing/chat-zulip-org.html
help: Document we just use email for billing.
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## Billing and commercial questions
docs: Replace support@zulipchat.com with support@zulip.com. The new address is cleaner and shorter.
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We provide exclusively [email support](mailto:support@zulip.com)
help: Document we just use email for billing.
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for sales, billing, partnerships, and other commercial questions.