| **Profile or Contact Data** | - Display name<br>- Email address<br>- Phone number<br>- Profile photo | - Service Providers<br>- Parties You Authorize, Access or Authenticate |
| **Payment Data** | - Payment card type<br>- Payment card number <br>- Billing name, address, phone number, and email | - This information is directly processed by our Service Providers (specifically our payment processing partner, currently Stripe, Inc.). We do not process or store your entire payment card number. |
| **Device/IP Data** | - IP address<br>- Host name<br>- Type of device/operating system/browser used to access the Services | - Service Providers<br>- Analytics Partners |
| **Web Analytics** | - Web page interactions<br>- Referring webpage/source through which you accessed the Services<br>- Statistics associated with the interaction between device or browser and the Services | - Service Providers<br>- Analytics Partners |
| **Social Network Data** | - Email address<br>- User name | - Service Providers |
| **Geolocation Data** | - IP-address-based coarse location information | - Service Providers<br>- Analytics Partners |
| **Other Identifying Information that You Voluntarily Choose to Provide** | - Identifying information in emails, letters, Zulip messages or support communications you send us<br>- Zulip messages, uploaded files, stream descriptions, and other content you provide using our Services (e.g. in a Zulip client) <br>- Values of custom profile fields configured by your Zulip Organization, where you might choose to enter your phone number, job title, birthday, or other biographical details. | - Service Providers<br>- Parties You Authorize, Access or Authenticate |
| **Other Identifying Information that Another User Chooses to Provide to You** | - Messages or other content that other Zulip users may send you. <br>- Messages or content that any Zulip Organization Administrator of a Zulip community that you may join may provide about you. | - Service Providers<br>- Parties You Authorize, Access or Authenticate |
### Categories of Sources of Personal Data
We collect Personal Data about you from the following categories of sources:
- **You**
- When you provide such information directly to us.
- When you create an account or use our interactive tools and Services.
- When you voluntarily provide information in free-form text
boxes through the Services or through responses to surveys
or questionnaires.
- When you send us an email or otherwise contact us.
- When you use the Services and such information is collected automatically.
- Through Cookies (defined in the “Tracking Tools and Opt-Out”
section below).
- If you download a Zulip application such as our mobile and
desktop apps, or interact with the Services over a network
using a web browser or other client, we may receive and
collect information about your device and your network
connection (e.g. your IP address).
- If you download a Zulip application such as our mobile and
desktop apps, or interact with the Services over a network
using a web browser or other client, we may receive and
collect information transmitted from your computing device
for the purpose of providing you the relevant Services, such
as information regarding when you are logged on and
available to receive updates or alert notices.
- **Third Parties**
- Vendors
- We may use analytics providers to analyze how you interact
and engage with the Services, or third parties may help us
provide you with customer support.
- When you submit Payment Data to our payment processing
partner Stripe, Inc. (“Stripe”).
- Social Networks
- If you provide your social network account credentials to us
or otherwise sign in to the Services through a third-party
site or service, some content and/or information in those
accounts may be transmitted into your account with us.
- Zulip integrations
- You or other Zulip users may connect an integration that
sends data from a third-party service into Zulip.
- Other Zulip users
- Other Zulip users may send messages or otherwise upload content containing Personal Data.
- Other Zulip users, such as Zulip Organization
Administrators, may import data into the Services via
Zulip’s API or data import tools.
- Please note that if you upload Personal Data about any other
Zulip User, the Rules of Use require that you acknowledge
and represent that you have authority to provide such
information on behalf of such user.
### Our Commercial or Business Purposes for Collecting Personal Data
- **Providing, Customizing and Improving the Services**
- Creating and managing your account or other user profiles.
- Processing orders or other transactions; billing.
- Providing you with the products, services, or information you request.
- Meeting or fulfilling the reason you provided the information to us.
- Providing support and assistance for the Services.
- Improving the Services, including testing, research, internal analytics,
and product development.
- Personalizing the Services, website content, and communications based on
your preferences.
- Doing fraud protection, security, abuse prevention, and debugging.
- Carrying out other business purposes stated when collecting your Personal
Data or as otherwise set forth in applicable data privacy laws, such as
the California Consumer Privacy Act (the “CCPA”).
- **Marketing the Services**
- Marketing and selling the Services.
- **Corresponding with You**
- Responding to correspondence that we receive from you, contacting you when
necessary or requested, and sending you information about Zulip or the
Services.
- Sending emails, mobile notifications, and other communications according
to your preferences or that display content that we think will interest
you.
- **Meeting Legal Requirements and Enforcing Legal Terms**
- Fulfilling our legal obligations under applicable law, regulation, court
order or other legal process, such as preventing, detecting and
investigating security incidents and potentially illegal or prohibited
activities.
- Protecting the rights, property or safety of you, Zulip or another party.
- Enforcing any agreements with you.
- Responding to claims that any posting or other content violates
third-party rights.
- Resolving disputes.
We will not collect additional categories of Personal Data or use the Personal
Data we collected for materially different, unrelated or incompatible purposes
without providing you notice.
### How We Share Your Personal Data
We disclose your Personal Data to the categories of service providers and other
parties listed in this section. We do not sell Personal Data.
- **Service Providers.** These parties help us provide the Services or perform
business functions on our behalf. They include:
- Hosting, technology and communications providers.
- Analytics providers.
- Security and fraud prevention consultants.
- Support and customer service vendors.
- Payment processors.
- Our payment processing partner Stripe, Inc. (“Stripe”) collects your
voluntarily-provided payment card information necessary to process
your payment.
- Please see Stripe’s terms of service and privacy policy for
information on its use and storage of your Personal Data.
- **Parties You Authorize, Access or Authenticate.** These parties could
include:
- Other Zulip users. When you send a message to another Zulip user or
otherwise provide data to Zulip, it may be shared with some or all other
users in that Zulip Organization. Please note that some Zulip streams [may
be accessible to the general
public](/help/stream-permissions), in addition to the
stream’s current subscribers. For more information, please review our
[Terms of Service](/policies/terms).
- Zulip Organization Administrators may export all Zulip data for a Zulip
Organization for archival/backup purposes, to import the data into a
self-hosted Zulip server, or for any other purpose consistent with the
Terms of Service. Please note that password hashes are not included in
data exports.
- Other parties that you may authorize, such as third-party Zulip clients or
third-party services to which you provide Zulip credentials, such as your
Zulip API key.
- **Analytics Partners.** These parties provide analytics on web traffic or
usage of the Services. They include:
- Companies that track how users found or were referred to the Services.
- Companies that track how users interact with the Services.
- **Business Partners.** These parties may include:
- Businesses that provide third-party services that you or your Zulip
Organization have integrated with our Services.
### Legal Obligations
We may share any Personal Data that we collect with third parties in conjunction
with any of the activities set forth under “Meeting Legal Requirements and
Enforcing Legal Terms” in the “Our Commercial or Business Purposes for
Collecting Personal Data” section above.
### Business Transfers
All of your Personal Data that we collect may be transferred to a third party if
we undergo a merger, acquisition, bankruptcy or other transaction in which that
third party assumes control of our business (in whole or in part). Should one of
these events occur, we will make reasonable efforts to notify you before your
information becomes subject to different privacy and security policies and
practices.
### Data that is Not Personal Data
We may create aggregated, de-identified or anonymized data from the Personal
Data we collect, including by removing information that makes the data
personally identifiable to a particular user. We may use such aggregated,
de-identified or anonymized data and share it with third parties for our lawful
business purposes, including to analyze, build and improve the Services and
promote our business, provided that we will not share such data in a manner that
could identify you.
## Tracking Tools and Opt-Out
The Services use cookies and similar technologies to enable our servers to
recognize your web browser, tell us how and when you visit and use our Services,
analyze trends, learn about our user base and operate and improve our Services.
Cookies are small pieces of data – usually text files – placed on your computer,
tablet, phone or similar device when you use that device to access our Services.
We may also supplement the information we collect from you with information
received from third parties, including third parties that have placed their own
cookies on your device(s). Please note that because of our use of cookies, the
Services do not support the [“Do Not Track” setting](https://allaboutdnt.com/)
available in some browsers. We use the following types of cookies:
- **Essential Cookies.** Essential cookies are required for providing you with
features or services that you have requested. For example, certain cookies
enable you to log into secure areas of our Services. Disabling these cookies
may make certain features and services unavailable.
- **Performance/Analytical Cookies.** Performance/Analytical cookies allow us to
understand how visitors use our Services. They do this by collecting
information about the number of visitors to the Services, what pages visitors
view on our Services and how long visitors are viewing pages on the Services.
Performance/Analytical cookies also help us measure the performance of our
advertising campaigns in order to help us improve our campaigns and the
Services’ content for those who engage with our advertising. For example,
Google LLC (“Google”) uses cookies in connection with its Google Analytics
services. Google’s ability to use and share information collected by Google
Analytics about your visits to the Services is subject to the Google Analytics
Terms of Service and the Google Privacy Policy. You have the option to opt-out
of Google’s use of cookies by visiting the Google advertising opt-out page at
<https://www.google.com/privacy_ads.html> or the Google Analytics Opt-out
Browser Add-on at <https://tools.google.com/dlpage/gaoptout/>.
You can decide whether or not to accept cookies through your internet browser’s
settings. Most browsers have an option for turning off the cookie feature, which
will prevent your browser from accepting new cookies, as well as (depending on
the sophistication of your browser software) allow you to decide on acceptance
of each new cookie in a variety of ways. You can also delete all cookies that
are already on your device. If you do this, however, you may have to manually
adjust some preferences every time you visit our website and some of the
Services and functionalities may not work.
To explore what cookie settings are available to you, look in the “preferences”
or “options” section of your browser’s menu. To find out more information about
cookies, including information about how to manage and delete cookies, please
visit <http://www.allaboutcookies.org/> or
<https://ico.org.uk/for-the-public/online/cookies/> if you are located in the
European Union.
## Data Security and Retention
We seek to protect your Personal Data from unauthorized access, use and
disclosure using appropriate physical, technical, organizational and
administrative security measures based on the type of Personal Data and how we
are processing that data. You should also help protect your data by
appropriately selecting and protecting your password and/or other sign-on
mechanism; limiting access to your computer or device and browser; and signing
off after you have finished accessing your account. Although we work to protect
the security of your account and other data that we hold in our records, please
be aware that no method of transmitting data over the internet or storing data
is completely secure.
We retain Personal Data about you for as long as you have an open account with
us or as otherwise necessary to provide you with our Services. In some cases we
retain Personal Data for longer, if doing so is necessary to comply with our
legal obligations, resolve disputes or collect fees owed, or is otherwise
permitted or required by applicable law, rule or regulation. We may further
retain information in an anonymous or aggregated form where that information
would not identify you personally.
## Personal Data of Children
As noted in the Terms of Service, we do not knowingly collect or solicit
personally identifiable information from children under thirteen (13) years of
age and children below the [minimum age of consent in their
country](/policies/age-of-consent); if you are a
child under the age of thirteen (13) or below the minimum age of consent in your
country, please do not attempt to register for or otherwise use the Services or
send us any personal information. If we learn we have collected personal
information from a child under thirteen (13) years of age or below the minimum
age of consent in their country, we will delete that information as quickly as
possible. If you believe that a child under the age of thirteen (13) or below
the minimum age of consent in their country may have provided us personal
information, please contact us at [privacy@zulip.com](mailto:privacy@zulip.com).
## California Resident Rights under CCPA
If you are a California resident, you have the rights set forth in this section.
Please see the “Exercising Your Rights” section below for instructions regarding
how to exercise these rights. Please note that we may process Personal Data of
our customers’ end users or employees in connection with our provision of
certain services to our customers. If we are processing your Personal Data as a
service provider, you should contact the entity that collected your Personal
Data in the first instance to address your rights with respect to such data.
If there are any conflicts between this section and any other
provision of this Privacy Policy and you are a California resident,
the portion that is more protective of Personal Data shall control to
the extent of such conflict. If you have any questions about this
section or whether any of the following rights apply to you, please
contact us at [privacy@zulip.com](mailto:privacy@zulip.com).
### Access
You have the right to request certain information about our collection, use, and
disclosure of your Personal Data over the past 12 months. In response, we will
provide you with the following information:
- The categories of Personal Data that we have collected about you.
- The categories of sources from which that Personal Data was collected.
- The business or commercial purpose for collecting, using, or disclosing your
Personal Data.
- The categories of third parties with whom we have shared your Personal Data,
along with a reminder that we do not sell Personal Data.
- The specific pieces of Personal Data that we have collected about you.
### Deletion
You have the right to request that we delete the Personal Data that we have
collected about you. Under the CCPA, this right is subject to certain
exceptions: for example, we may need to retain your Personal Data to provide you
with the Services or complete a transaction or other action you have requested.
If your deletion request is subject to one of these exceptions, we may deny your
deletion request. Please note that we will not be able to delete messages or
other content that you have sent to another Zulip user. If you request deletion
of your account, all such messages and content will be associated with a
“Deleted User.” In addition, please note that anyone that you send messages or
other content to (or who may otherwise have access to such messages or content
through a Zulip Organization or stream) may have downloaded or copied such
messages or content. Zulip will not be able to delete such downloaded or copied
messages or content.
### Exercising Your Rights
To exercise the rights described above, you or your Authorized Agent (defined
below) must send us a request that (1) provides sufficient information to allow
us to verify that you are the person about whom we have collected Personal Data,
which may include proof of ownership of the email address associated with your
Zulip account, and (2) describes your request in sufficient detail to allow us
to understand, evaluate and respond to it. Each request that meets both of these
criteria will be considered a “Valid Request.” We may not respond to requests
that do not meet these criteria. We will only use Personal Data provided in a
Valid Request to verify your identity and complete your request. You do not need
an account to submit a Valid Request. We will work to respond to your Valid
Request within 45 days of receipt. We will not charge you a fee for making a
Valid Request unless your Valid Request(s) is excessive, repetitive or
manifestly unfounded. If we determine that your Valid Request warrants a fee, we
will notify you of the fee and explain that decision before completing your
request. You may submit a Valid Request using the following methods:
- Email us at: [privacy@zulip.com](mailto:privacy@zulip.com).
- Complete this form on our website: <https://zulip.com/support>.
You may also authorize an agent (an “Authorized Agent”) to exercise your rights
on your behalf. To do this, you must provide your Authorized Agent with written
permission to exercise your rights on your behalf, and we may require you to
confirm to us that you did so.
### Personal Data Sales Opt-Out and Opt-In
We will not sell your Personal Data, and have not done so over the last 12
months.
### We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA
We will not discriminate against you for exercising your rights under the CCPA.
We will not deny you our goods or services, charge you different prices or
rates, or provide you a lower quality of goods and services if you exercise your
rights under the CCPA.
## Other State Law Privacy Rights
### California Resident Rights
Under California Civil Code Sections 1798.83-1798.84, California residents are
entitled to contact us to prevent disclosure of Personal Data to third parties
for such third parties’ direct marketing purposes In order to submit such a
request, please contact us at [privacy@zulip.com](mailto:privacy@zulip.com).
Zulip does not disclose Personal Data to any third parties for the purpose of
such parties’ direct marketing. However, please note that your Zulip display
name, email address, avatar, and other profile information may be shared with
other users within any Zulip Organization that you join. You can confirm or
change these settings in your
[profile](/accounts/go/?next=%23settings%2Fprofile), and [account and
