zulip/docs/production/export-and-import.md

# Export and import

Zulip has high quality export and import tools that can be used to move data
from one Zulip server to another, do backups or compliance work, or migrate
from your own servers to the hosted Zulip Cloud service.

When using these tools, it's important to ensure that the Zulip server
you're exporting from and the one you're exporting to are running the
same version of Zulip, since we do change and extend the format from
time to time.

## Backups

If you want to move hardware for a self-hosted Zulip installation, we
recommend Zulip's
[database-level backup and restoration process][backups].  Zulip's
backup process is structurally very unlikely to ever develop bugs, and
will restore your Zulip server to the exact state it was left in.  The
big thing it can't do is support a migration to a server hosting a
different set of organizations than the original one (because doing so
generally requires renumbering all the users/messages/etc.).

Zulip's export/import tools (documented on this page) have full
support for such a renumbering process.  While these tools are
carefully designed and tested to make various classes of bugs
impossible or unlikely, the extra complexity required for renumbering
makes them structurally more risky than the direct postgres backup
process.

[backups]: ../production/maintain-secure-upgrade.html#backups

## Export your Zulip data

For best results, you'll want to shut down access to the organization
you are exporting with `manage.py deactivate_realm` before exporting,
so that nobody can send new messages (etc.) while you're exporting
data.  We include that in the instructions below.

Log in to a shell on your Zulip server as the `zulip` user. Run the
following commands:

```
cd /home/zulip/deployments/current
./manage deactivate_realm -r ''  # Deactivates the organization
./manage.py export -r ''  # Exports the data
```

(The `-r` option lets you specify the organization to export; `''` is
the default organization hosted at the Zulip server's root domain.)

This will generate a tarred archive with a name like
`/tmp/zulip-export-zcmpxfm6.tar.gz`.  The archive contains several
JSON files (containing the Zulip organization's data) as well as an
archive of all the organization's uploaded files.

## Import into a new Zulip server

Log in to a shell on your Zulip server as the `zulip` user. Run the
following commands, replacing the filename with the path to your data
export tarball:

```
cd /tmp
tar -xf /path/to/export/file/zulip-export-zcmpxfm6.tar.gz
cd /home/zulip/deployments/current
./manage.py import '' /tmp/zulip-export-zcmpxfm6
./manage reactivate_realm -r ''  # Reactivates the organization
```

This could take several minutes to run, depending on how much data you're
importing.

**Import options**

The commands above create an imported organization on the root domain
(`EXTERNAL_HOST`) of the Zulip installation. You can also import into a
custom subdomain, e.g. if you already have an existing organization on the
root domain. Replace the last two lines above with the following, after replacing
`<subdomain>` with the desired subdomain.

```
./manage.py import <subdomain> /tmp/zulip-export-zcmpxfm6
./manage reactivate_realm -r <subdomain>  # Reactivates the organization
```

## Logging in

Once the import completes, all your users will have accounts in your
new Zulip organization, but those accounts won't have passwords yet
(since for security reasons, passwords are not exported).
Your users will need to either authenticate using something like
Google auth, or start by resetting their passwords.

You can use the `./manage.py send_password_reset_email` command to
send password reset emails to your users.  We
recommend starting with sending one to yourself for testing:

```
./manage.py send_password_reset_email -u username@example.com
```

and then once you're ready, you can email them to everyone using e.g.
```
./manage.py send_password_reset_email -r '' --all-users
```

(replace `''` with your subdomain if you're using one).