zulip/templates/zerver/help/import-from-hipchat.md

# Import from HipChat (beta)

Starting with Zulip 1.9, Zulip supports importing data from HipChat,
including users, rooms, messages, avatars, and custom emoji.

This tool has been used to import HipChat teams with thousands of
members, thousands of streams and millions of messages. If you're
planning on doing an import much larger than that, or run into
performance issues when importing, email us at support@zulipchat.com
for help.

**Note:** You can only import a HipChat group as a new Zulip
organization. In particular, you cannot use this tool to import data
from HipChat into an existing Zulip organization.

## Import from HipChat

First, export your data from HipChat.

{start_tabs}
{tab|cloud}

1. Log in at `yourdomain.hipchat.com/admin/`.

1. Click on the **Data Export** tab.

1. Select the data to export.

1. Set a **Password** to encrypt your export.

1. Click **Export**.

Once the export has completed, the export will be available to you in the
admin console.

{tab|server}

1. Upgrade to the latest version to ensure you have the latest updates to
   the HipChat export dashboard.

1. Log in at the domain name configured for your Hipchat Server.

1. Click on **Server Admin > Export**.

1. Select the data to export.

1. Set a **Password** to encrypt your export.

1. Click **Export**.

Once the export has completed, you will receive an **email** with a link to
download the file.

!!! tip ""
    If you are not on the latest version of Hipchat Server / Data Center,
    you can do a command line export with `hipchat export --export`.  See
    HipChat's [command line export docs][cli-export] for more information.

{end_tabs}

!!! warn ""
    **Note:** Only HipChat Group Administrators can export data from HipChat.

[cli-export]: https://confluence.atlassian.com/hipchatdc3/export-data-from-hipchat-data-center-913476832.html

### Import into zulipchat.com

Email support@zulipchat.com with exported HipChat archive and your desired
subdomain. Your imported organization will be hosted at
`<subdomain>.zulipchat.com`.

If you've already created a test organization at
`<subdomain>.zulipchat.com`, let us know, and we can rename the old
organization first.

### Import into a self-hosted Zulip server

First
[install a new Zulip server](https://zulip.readthedocs.io/en/stable/production/install.html),
skipping "Step 3: Create a Zulip organization, and log in" (you'll
create your Zulip organization via the data import tool instead).

Use [upgrade-zulip-from-git][upgrade-zulip-from-git] to
upgrade your Zulip server to the latest `master` branch.

Log in to a shell on your Zulip server as the `zulip` user. To import with
the most common configuration, run the following commands, replacing
`<exported_file>` with the HipChat export file and `<password>` with the
password you set during the HipChat export.

```
cd /home/zulip/deployments/current
openssl aes-256-cbc -d -in <exported_file> -out hipchat.tar.gz -md md5 -pass pass:<password>
./manage.py convert_hipchat_data hipchat.tar.gz --output converted_hipchat_data
./manage.py import '' converted_hipchat_data
```

This could take several minutes to run, depending on how much data you're
importing.

**Import options**

The commands above create an imported organization on the root domain
(`EXTERNAL_HOST`) of the Zulip installation. You can also import into a
custom subdomain, e.g. if you already have an existing organization on the
root domain. Replace the last line above with the following, after replacing
`<subdomain>` with the desired subdomain.

```
./manage.py import <subdomain> converted_hipchat_data
```

{!import-login.md!}

[upgrade-zulip-from-git]: https://zulip.readthedocs.io/en/latest/production/maintain-secure-upgrade.html#upgrading-from-a-git-repository