2017-10-10 18:39:06 +02:00
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This page provides information on how to contact the Klipper
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developers.
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2018-01-21 18:49:52 +01:00
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Issue reporting
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===============
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In order to report a problem or request a change in behavior, it is
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necessary to collect the Klipper log file. The first step is to
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**issue an M112 command** in the OctoPrint terminal window immediately
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after the undesirable event occurs. This causes Klipper to go into a
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"shutdown state" and it will cause additional debugging information to
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be written to the log file.
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Issue requests are submitted through Github. **All issues must
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include the full /tmp/klippy.log log file from the session that
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2017-12-21 23:34:35 +01:00
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produced the error.** An "scp" and/or "sftp" utility is needed to
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acquire this log file. The "scp" utility comes standard with Linux and
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MacOS desktops. There are freely available scp utilities for other
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desktops (eg, WinSCP).
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2017-10-10 18:39:06 +02:00
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2017-12-21 23:34:35 +01:00
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Use the scp utility to copy the `/tmp/klippy.log` file from the host
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2018-01-21 18:49:52 +01:00
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machine to your desktop. It is a good idea to compress the klippy.log
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file before posting it (eg, using zip or gzip). Open a new issue at
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2017-11-22 00:10:10 +01:00
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https://github.com/KevinOConnor/klipper/issues , provide a description
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2018-01-21 18:49:52 +01:00
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of the problem, and **attach the `klippy.log` file to the issue**:
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2017-10-10 18:39:06 +02:00
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2017-10-10 20:24:04 +02:00
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Mailing list
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============
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There is a mailing list for general discussions on Klipper. In order
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to send am email to the list, one must first subscribe:
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https://www.freelists.org/list/klipper . Once subscribed, emails may
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be sent to `klipper@freelists.org`.
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Archives of the mailing list are available at:
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https://www.freelists.org/archive/klipper/
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2017-10-10 18:39:06 +02:00
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IRC
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===
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One may join the #klipper channel on freenode.net (
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irc://chat.freenode.net:6667 ).
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To communicate in this IRC channel one will need an IRC
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client. Configure it to connect to chat.freenode.net on port 6667 and
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join the #klipper channel (`/join #klipper`).
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If asking a question on IRC, be sure to ask the question and then stay
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connected to the channel to receive responses. Due to timezone
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differences, it may take several hours before receiving a response.
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